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Customer experience management in the age of agentic AI

Martech

Defining experience management First, its useful to clarify the relationship between Qualtrics, an experience management software vendor, and the Institute. Experience management is about more than responding to customer complaints. ” How should experience management evolve within organizations?

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6 outdated AI marketing trends you should retire in 2025 by Comarch

Martech

Nearly 90% of executives report faster complaint resolution, and over 80% see improvements in call volume management, all thanks to AI. Voice search optimization (VSO) Then: With the rise of voice assistants like Alexa and Google Home around 2018–2019, optimizing for voice search quickly became a major AI-driven marketing trend.

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How tariffs impact retail sales and ad spending, and why 2025 might be different

Martech

In 2002, tariffs were placed on steel mill products from non-NAFTA countries, tires from China in 2009 and a trade war with China that lasted from 2018 to 2020. China trade war, 20182020 Multiple rounds of tariffs occurred from 2018 to 2020, including a 25% tariff on $250 billion worth of Chinese imports, lower tariffs (7.5%-15%)

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Free speech, Meta, data privacy and email: A delicate balance or a complete disconnect?

Martech

GDPR, CCPA, Apple MPP and consumer privacy Rising consumer awareness about data privacy led to landmark regulations like the EUs General Data Protection Regulation (GDPR) in 2018 and Californias Consumer Privacy Act (CCPA) in 2020. Give consumers the information and more than all-or-nothing options on data privacy.

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The complete guide to social media community management

Sprout Social

That being said, community management in social media and owned community management are two entirely different beasts. That means working across different platforms, managing multiple conversations at once and staying up-to-date on network updates and trends. What is social media community management?

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How to Manage Multiple YouTube Channels: Tips and Tools

Hootsuite

Creating and managing multiple YouTube channels can take up a lot of time and energy. Below are the absolute best ways to manage multiple YouTube channels under one account. — BuzzFeed (@BuzzFeed) October 19, 2018. How to add multiple users to manage your YouTube channel. Source: Pew Research Center.

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Do Social Media Managers Really Need a Master’s Degree?

Hootsuite

And he said so all the way back in 2018. “Social media managers, community managers, online marketing managers—these people understand where the customer relationship lives,” he told Tech in Asia. The purview of the social media manager is expanding. That’s what our founder, Ryan Holmes, believes.