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Customer experience management in the age of agentic AI

Martech

Defining experience management First, its useful to clarify the relationship between Qualtrics, an experience management software vendor, and the Institute. The first thing to know is that the Institute is product-agnostic. Experience management is about more than responding to customer complaints. “Product, sales.

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6 outdated AI marketing trends you should retire in 2025 by Comarch

Martech

Nearly 90% of executives report faster complaint resolution, and over 80% see improvements in call volume management, all thanks to AI. Simple predictive product recommendations Then: The first AI-powered product recommendation engines that relied heavily on purchase history and browsing behavior were considered cutting edge.

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Pants Are Not Optional | Keeping Productivity & Company Culture Alive

Adobe Experience Cloud Blog

A big part of this is ensuring that your team productivity and company culture remain intact. Keep Productivity Alive. Forbes shares that “70% of full-time employees work remotely at least one day per week, according to a 2018 research study from Switzerland-based serviced office provider IWG”. Remote work isn’t a new concept.

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How tariffs impact retail sales and ad spending, and why 2025 might be different

Martech

In 2002, tariffs were placed on steel mill products from non-NAFTA countries, tires from China in 2009 and a trade war with China that lasted from 2018 to 2020. China trade war, 20182020 Multiple rounds of tariffs occurred from 2018 to 2020, including a 25% tariff on $250 billion worth of Chinese imports, lower tariffs (7.5%-15%)

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Google Search Ads 360 (SA360) starter guide

Search Engine Land

Since its rebranding in 2018, Google Search Ads 360 has continued to be a powerful tool for PPC advertisers. Search Ads 360, or SA360, is a tool created by Google to manage multiple paid ads accounts and platforms in one interface. Yahoo Japan sponsored products. What is Google Search Ads 360? Microsoft Advertising.

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What’s next? 8 career paths for social media managers

Sprout Social

Social media managers wear many hats, filling necessary and strategic roles ranging from marketing specialist to customer care provider. Research, analytics, creativity and communication all provide strong foundations for social media managers thinking about their next big career move. Community management. Marketing generalist.

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How to Manage Multiple YouTube Channels: Tips and Tools

Hootsuite

Creating and managing multiple YouTube channels can take up a lot of time and energy. Below are the absolute best ways to manage multiple YouTube channels under one account. Their audience turns to them for videos of all stripes from cooking videos, to product reviews, to even ghost hunting. Source: Pew Research Center.