Remove 2024 Remove B2C Remove CMO
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CDP and customer experience: Best of the MarTechBot

Martech

Prompt: How might a marketer for a large B2C company incorporate a CDP into their martech stack to improve the customer experience, increase customer engagement, and increase conversion rates? By effectively incorporating a CDP into the martech stack, a large B2C company can create a more personalized and engaging customer experience.

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Marketers Spend on New Technologies While Battling Usage and Impact Challenges

The CMO Survey

The 32 nd edition of The CMO Survey examines reoccurring questions related to marketing spending and performance, marketing leadership, and marketing jobs. with B2B companies growing faster (at 19.1%) than B2C companies (at 11.5%). Here are top takeaways, based on a sample of 292 marketing leaders at for-profit U.S.

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Email marketers sharpen deliverability tactics at MailCon

Martech

Left to right: Lilit Davtyan, CEO, Phonexa and Kristen Haines, CEO, MailCon kick off MailCon New York 2024. The state of email has been evolving more than ever, especially in 2024 due to Google and Yahoo’s new bulk sender requirements,” said Talar Malakian, CMO of Phonexa, the lead gen technology company that hosts MailCon.

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Data analysis and market research top list of AI use cases

Martech

” “As so many dynamics are changing and with the focus on first-party data and performance, brands still need reach,” said Deborah Wahl, former CMO of General Motors, at the roundtable. Dig deeper: 3 reasons why digital video and CTV are booming in 2024 Why we care.

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AI agents: 2025 predictions

Martech

During the 2024 holidays , traffic to retail sites from genAI-powered chatbots increased 13X over the previous year. Salesforce introduced Agentforce in September 2024, and most recently, SAP announced shopping assistant agents for later in 2025. Adoption is already underway.

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Demandbase rethinks ABM amid B2B marketing challenges

Martech

“That’s our new reality, that’s for sure,” said Demandbase CMO Kelly Hopping. What is working in 2024 Despite all the above challenges, Demandbase is identifying strategies that are proving beneficial in the B2B space. The full report on B2B advertising in 2024 can be downloaded here (registration required).

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For consumers, AI is the new IoT

Martech

When Jim Stengel was CMO of Procter & Gamble, he told me, “You can never know the customer too well.” According to Forrester’s March 2024 Consumer Pulse Survey, only 31% of U.S. Marketers’ primary job is to know what the customer wants. It’s simple, but not easy. Keep in mind, U.S.