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AI agents: 2025 predictions

Martech

2025 will be the year of the AI agent Marketers looking to integrate AI agents into customer experience now have several options. Salesforce introduced Agentforce in September 2024, and most recently, SAP announced shopping assistant agents for later in 2025. According to Adobe, chatbot use peaked on Cyber Monday, up 1,950% YoY.

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Customer experience and brand: 2025 predictions

Martech

CX is widely expected to have a greater impact on business this year, playing a much larger roll in driving revenue and acquiring customers. Here are some of the ways marketers will adjust and leverage customer experience to achieve these goals in 2025.

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Data, AI and advertising: 2025 predictions

Martech

2025 will be a breakthrough year for dynamic creative optimization as generative AI finally unlocks its full potential, said Oz Etzioni, CEO and co-founder of digital advertising company Clinch. As we head into 2025, marketers will face pressure to adopt and experiment with AI, but its success depends on a solid data foundation.

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Social media and influencers: 2025 predictions

Martech

For marketers looking to meet customers where they are , social media cant be overlooked. Here are some predictions about where brands can find opportunities and innovation in 2025 in order to gain an edge in the rapidly changing space. Customer service on social media We dont know what shape TikTok will take in the U.S.,

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What retailer marketers should be thinking about in 2025

Martech

The paths all need to unite to be able to have the right data, the right touchpoints, the right customer journey.” The post What retailer marketers should be thinking about in 2025 appeared first on MarTech. Email: Business email address Sign me up! Processing.

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5 areas where businesses need to improve their customer experience

Martech

This customer friction rears its head in five significant areas mentioned in the report. Dig deeper: How B2B and B2C brands are winning hearts with memory-driven CX The website search experience The report identifies search as a strategic differentiator and a primary entry point to the digital experience. 21, 2024 and Nov.

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2025 will redefine loyalty. Here’s what that means for brands. by Digital Marketing Depot

Martech

AtDatas white paper, Beyond the Purchase: The Future of Consumer Behavior in 2025, outlines the real drivers of brand trust and retention in a post-personalization landscape. The post 2025 will redefine loyalty. Shoppers are scrutinizing your brands ethics, your data practices, and your follow-through. Heres what that means for brands.