2026 Customer Journey User-Generated 
Litmus
JULY 31, 2024
Overall email volume up 13% since 2020, expected to grow another 13% by 2026. Learn more That brings us to today Interactive email elements like hover/rollover effects, animated GIFs, gamification, and user-generated options like live polls are often simply called “interactive.”
Econsultancy
MARCH 21, 2022
Amongst digital IQ leaders (where CIOs and their business partners are ‘in sync’) 79% of respondents were able to create an improved customer experience as a result of tech investment (compared to 64% of other executives). Product analytics that track real-time interactions to improve the customer journey.
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Marketing Insider Group
FEBRUARY 5, 2024
Zippia) 76% of marketers using generative AI apply it for basic content creation and copywriting tasks. Semrush) 75% of users don’t look beyond the first page of search results. Search Engine Journal) 97% of marketers incorporate customer data into their decision-making process. Search Engine Journal) Google drives 59.2%
Martech
OCTOBER 6, 2022
Since the dawn of Atari in the 1970s, the industry has boomed—it’s now larger than the movie and music industries combined—and is expected to be worth $321 billion by 2026. Creating the frictionless experiences that today’s consumers expect relies on personalization, backed by an end-to-end customer journey and a single source of truth.
Search Engine Land
OCTOBER 6, 2022
Since the dawn of Atari in the 1970s, the industry has boomed—it’s now larger than the movie and music industries combined—and is expected to be worth $321 billion by 2026. Creating the frictionless experiences that today’s consumers expect relies on personalization, backed by an end-to-end customer journey and a single source of truth.
Digital Marketer
MAY 25, 2023
Growing your business is possible if your products or services are good enough and help users reach their goals. Today’s market is customer-centric, and the top-performing organizations are those that focus on customer success more than their competitors do. Why Is Customer Success Important?
Welcome Software
JUNE 22, 2022
The last two years have seen an unprecedented shift to remote work, an emerging customer preference for omnichannel communication and new data technologies that have lowered the barrier of entry to extracting insightful analytics. billion by 2026, demonstrating a compound annual growth rate (CAGR) of 14% for the forecast period.
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