article thumbnail

Getting B2B Ecommerce Right — Here's What I Learned From Experts

Hubspot Marketing

Growing at a rate of over 10% each year, B2B ecommerce will generate over $3 billion in sales by 2027. B2B ecommerce is a thriving industry. However, no matter how familiar you are with B2C (business-to-consumer) ecommerce, selling to businesses is an entirely different beast.

eCommerce 124
article thumbnail

10 New Retails Trends You Need to Know for 2023

Hootsuite

Gartner predicts that they will be the main customer service tool for 25% of companies by 2027. Ongoing supply chain and logistics issues. Chatbots are the newest team members. Ecommerce chatbots have also exploded in popularity in recent years. It’s not hard to see why. Chatbots help businesses : Save money. The war in Ukraine.

Retail 130
article thumbnail

Will autonomous vehicles revolutionise last mile delivery for ecommerce?

Econsultancy

From logistics to sales and marketing, automation has the ability to transform ecommerce. According to a 2021 report from Verified Market Research , the global autonomous delivery market is fairly modest, at $24m in 2019, but is growing and predicted to reach $237m by 2027. Retailers ramping up customer convenience post-Covid.