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You can learn about the pre-planning process , how to create an actionable plan, setting your team & project up for success , managing your team throughout the build process , and finally how to manage the go-live process in our previous posts. Customer support. New customermarketing. Lead forms.
Usually, this is in the form of a FAQs page that quickly resolves relatively common customer questions. Use analytics to improve the customer journey. Research and data provide many insights into the efficiency of your customer support team. Talk to customer-facing staff. Click here to download!
This all translates into Marketing’s, CustomerSuccess,’ and other functions’ requirement to play a larger, more initiative-taking role in the revenue- and customer-generation effort. This means our customer, marketing, and sales systems of record the last decade-plus must do more. Primary user = marketing.
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