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I recently jumped from a B2C marketing department at Western Governors University (WGU) in the online higher education sector to a B2B marketing department at Zuora that provides subscription management software in the SaaS space. This change has made me think about the value of the B2B and B2C categories.
B2C marketing deals with consumer purchases, which means B2C marketers are targeting individuals or small groups of people who make purchase decisions. High-end consumer purchases, like automobiles and home improvement projects, will bear some resemblance to a B2B engagement because of their cost.
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I’ve seen this to be true, with the excuse being that B2B buyers don’t have the same customer service needs as B2C. This is true when dealing with service for you automobile or changing cell phone plans. Whatever platform you’re on, don’t ignore features like these if you have them at your disposal.
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