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Not all B2B and B2C categorizations are alike

Martech

I recently jumped from a B2C marketing department at Western Governors University (WGU) in the online higher education sector to a B2B marketing department at Zuora that provides subscription management software in the SaaS space. This change has made me think about the value of the B2B and B2C categories.

B2C 115
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B2C marketing automation: The tools, tactics and prerequisites for success

Martech

B2C marketing deals with consumer purchases, which means B2C marketers are targeting individuals or small groups of people who make purchase decisions. High-end consumer purchases, like automobiles and home improvement projects, will bear some resemblance to a B2B engagement because of their cost.

B2C 113
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It’s time to prioritize customer experience in B2B

Martech

I’ve seen this to be true, with the excuse being that B2B buyers don’t have the same customer service needs as B2C. This is true when dealing with service for you automobile or changing cell phone plans. Use your CRM data to create highly targeted ad campaigns and uncover valuable insight.