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Data analysis and market research top list of AI use cases

Martech

” “As so many dynamics are changing and with the focus on first-party data and performance, brands still need reach,” said Deborah Wahl, former CMO of General Motors, at the roundtable. With the holidays coming up, marketers will likely deploy AI capabilities to help shoppers find the right gift.

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Retail media networks evolve with new in-store measurement standards and omnichannel strategies

Martech

Left to right: David Cohen, CEO IAB, Kaisy O’Reilly, SVP, CMO, Stuart Weitzman and Jacquelyn Baker, Global CEO Omnicom Commerce Group discuss RMNs at IAB’s Connected Commerce Summit: Retail Reimagined in New York. We have a really high budget from shopper marketing and less with brand marketing.” Photo: Chris Wood.

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Salesforce piles on the Einstein Copilots

Martech

In a flurry of announcements today, Salesforce announced AI-powered Einstein Copilots for marketing and merchants, building on the Copilots for retailers and shoppers announced earlier this year. “Welcome to the AI enterprise,” said Ariel Kelman, Salesforce President and CMO, in his keynote at Salesforce Connections in Chicago.

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2024 Predictions: Retail media networks

Martech

Half of CMOs said “rationalizing retail media with other media investments” is one of their biggest challenges with retail media, according to Forrester’s Q3 2023 B2C Marketing CMO Pulse Survey. Retailers looking for a competitive edge will improve in-store experience, making ads more relevant for in-person shoppers.

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2024 Predictions: Ecommerce and retail

Martech

Making every order option available for retail shoppers As is the case with customer experience , 2024 will find marketers leveraging AI to create a more robust ecommerce presence. The data will be connected, enabling brands to offer more ways for shoppers to discover and purchase, either digitally or in physical stores. “If

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Watching B2B TV: Thursday’s Daily Brief

Martech

In their release , Salesforce President and CMO Sarah Franklin draws comparisons with other content and product brands, including Disney, Netflix and Peloton. We know it works for B2C, with the success of Netflix, so why can’t we make it work for B2B? Salesforce announced their own streaming service, Salesforce+, slated for next month.

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2023 Predictions: Experience, Ecommerce and Transformation

Martech

In 2023, transcription accuracy of omnichannel customer-and-brand interactions will transition from a ‘nice-to-have’ to a critical capability,” said Eric Williamson, CMO of conversation analytics company CallMiner. The problem is that brands aren’t sending the right messages and it’s causing shoppers to unsubscribe.”.

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