Scoop.it!

AUGUST 11, 2022

Your business probably has hundreds, or even thousands of customers who have interacted with the brand in the past. But how many of those would choose your brand, reliably , over every other competitor? Brand loyalty is incredibly valuable, but it’s also a bit nebulous. The Value of Customer Loyalty.

Branding 105

Branding Customer Customer loyalty Price 105

Sprout Social

JUNE 7, 2023

But an ever-crowded space filled with brands and creators means your relevancy is always at risk. When a brand experience is consistently good, it champions powerful brand recall, turns customers into advocates and builds credibility that ultimately increases your repeat business. What is brand experience?

Branding 139

Branding Health Customer loyalty User-Generated 139

Martech

FEBRUARY 12, 2024

Performance marketing is a crucial tool for growing brands, but over-reliance can backfire as competition intensifies. To build a sustainable business, companies should evolve their strategy by leveraging user data to refine positioning and extend their brand identity across channels.

Performance Marketing 113

Performance Marketing Branding Customer Acquisition Customer loyalty 113

Backlinko

FEBRUARY 7, 2025

He explains how he uses platforms like G2 and Trustpilot to capture the voice of the customer: “Monitoring customer reviews highlighted how a competitor’s customers complained about hidden subscription fees. We saw an increase in our new customer acquisition rate. Improve your brand positioning ?

Price 85

Price Customer loyalty Food Market Research 85

Rock Content

OCTOBER 13, 2020

But customer loyalty is the key to reach sustainable growth in any business. Let’s talk about what it is, why to do it, and how to plan a perfect customer loyalty program. We’ll cover the following topics: What is customer loyalty? What are the benefits of having loyal customers?

Customer loyalty 59

Customer loyalty Branding Customer Shipping 59

Customers.ai

NOVEMBER 18, 2024

Whether it’s increasing conversions, automating workflows, or building customer loyalty, choosing the right apps can make a big impact. In this post, we’re spotlighting 25 Shopify marketing apps that every ecommerce brand should know about. A boost in repeat purchases and stronger customer loyalty. The result?

eCommerce 73

eCommerce User-Generated Transform Customer loyalty 73

Businesses Grow

MARCH 11, 2024

What’s the value of a brand community? But when it comes to community, brands are often entering an alternate universe — many traditional ideas of brand messaging and control are abandoned. With influencer marketing, you typically lightly touch consumers through a brand mention. Here are ten ideas.

Branding 120

Branding Customer loyalty PR Influencer Marketing 120

Marketing Insider Group

NOVEMBER 30, 2021

Many B2B companies spend a large amount of their marketing budget on customer acquisition. One area companies often neglect to invest in is customer marketing. Leveraging marketing automation tools helps you better understand the needs of customers, gauge their satisfaction, and get feedback on your products or services.

Customer Marketing 144

Customer Marketing Marketing Strategy Customer Customer loyalty 144

SocialPilot

JANUARY 27, 2025

Its rare to shop for customers without reading online reviews, especially when its the first encounter with a brand. No matter which industry you belong to, from food and beverage to apparel to beauty and medical to everything in between, online ratings and reviews play a vital role in the customer journey.

Customer 64

Customer Transform Shoppers Customer loyalty 64

Adobe Experience Cloud Blog

OCTOBER 4, 2018

A logo is meant to serve as a visual and memorable representation of a brand, an enduring symbol of what it means to be “me.” Perhaps a new competitor has disrupted industry norms, and your brand is now seen as stodgy or pedantic. And it’s this emphasis on experience that’s altered how businesses think about branding.

Thought Leadership 134

Thought Leadership Millennials Customer Acquisition PR 134

Marketing Insider Group

MARCH 2, 2020

Having a rich and unified understanding of the voice of the customer through data and insights is important to any brand. But to truly achieve customer loyalty, reach long-term sustainable growth, and lower your customer acquisition costs, you’ll need to connect with their heart.

Customer 145

Customer Customer Acquisition Customer loyalty Branding 145

Hubspot Marketing

FEBRUARY 14, 2019

There are plenty of studies that highlight the importance of customer retention -- oftentimes, customer retention has been found to be even more critical to your company's success than customer acquisition. Ultimately, there are plenty of risky steps Domino's has taken to cultivate a loyal, long-term customer base.

Food 145

Food Customer loyalty Marketing Marketers 145

Adobe Experience Cloud Blog

MARCH 3, 2014

Last week on the blog, we talked about brand loyalty. Well, Old Spice was actually the first product that I made a conscious decision to purchase based on brand. More broadly, it made me wonder why brand loyalty, even when it’s strong, doesn’t always last. I was completely infatuated. Are You Growing Old With Me?

Thought Leadership 134

Thought Leadership Customer Acquisition Customer loyalty Entertainment 134

OnPassive Marketing

APRIL 29, 2022

One of the most important aspects of marketing your brand is building relationships with your customers. The goal of marketing automation software is to help you manage customer contacts like emails, social media posts, and more. Building brand – customer relationships through marketing automation software.

Customer 90

Customer Branding Social Media Marketing Marketing 90

Welcome Software

FEBRUARY 27, 2025

This stark disconnect between investment and execution reveals a troubling reality: many retailers are falling into common personalization traps that diminish their return on investment and potentially harm customer relationships. But, what do we mean by Personalization in retail?

Retail 52

Retail Transform Customer Acquisition Customer loyalty 52

Use Insider

MAY 14, 2024

While acquisition marketing uses advertising, social media campaigns, and other promotions to attract new customers, retention marketing will rely on tactics like personalized marketing , loyalty programs, and top-notch customer service to keep existing customers on the hook.

Customer loyalty 52

Customer loyalty Marketing Strategy Customer Acquisition Marketing 52

Martech

JUNE 24, 2024

This KPI will help you understand how well your hotel is meeting customer expectations and identify areas for improvement. NPS provides insights into customer loyalty and advocacy, which are essential for driving repeat business and attracting new customers.

Transform 106

Transform CMO Key Performance Indicator Customer loyalty 106

Search Engine Land

JULY 17, 2023

Many brands make the mistake of relegating search engine optimization (SEO) to ranking websites and driving targeted traffic. Challenges in connecting SEO efforts to revenue Aligning SEO with revenue generation can be complex, presenting various challenges for brands. How does SEO content help increase sales?

SEO 92

SEO Customer Acquisition Transform Affiliate Marketing 92

Martech

JUNE 1, 2022

It starts with getting new consumers to pay attention to your brand, converting them to customers, and finally, building a long-term relationship to foster loyalty amongst those customers. What kind of customers do you want to attract to your brand? The first step is to figure out who your audience is.

Customer Acquisition 111

Customer Acquisition Analytics Customer loyalty Customer 111

Hootsuite

SEPTEMBER 21, 2021

63% say they trust what influencers say about brands more than what brands say about themselves in their advertising. Given how common it is to perform online research before trying out a new product or service, your business can be one tweet away from attracting or repelling future customers. Best of all, it’s totally free.

Promotion 132

Promotion Customer loyalty Gen Z Customer Journey 132

Marketing Insider Group

SEPTEMBER 2, 2020

Considering that marketing was just a ‘branding’ function for companies in the past, this is a considerable jump that represents how far it has come. Marketers are constantly learning how to connect in relevant ways with customers to develop long-term value. Customer lifetime value. Customer acquisition cost.

CMO 145

CMO Finance Key Performance Indicator Transform 145

Rock Content

AUGUST 17, 2020

Did you ever think about how each person really feels when they come into contact with your brand? Then, you were thinking about Customer Experience. What is the sentiment when using that brand and showing it on social media? How does it feel about interacting and being part of that brand’s life? Lowers your CAC.

Customer 111

Customer Customer loyalty Customer Acquisition Health 111

Martech

MAY 27, 2022

With digital transformation, advertising isn’t just about growing brand awareness or planting a seed. And they aren’t just using traditional demographics and ratings, they’re leveraging device-level or user-specific data, as well as contextual insights, to serve the right message to the right customer at the right time.

Advertising 115

Advertising Advertisers Transform Customer Acquisition 115

Marketing Insider Group

NOVEMBER 3, 2020

Many brands pour money into attracting customers. But it’s just as important to put effort into keeping these customers. Incredible deals are offered to “new customers only” with no thought for those customers who have already committed their loyalty and their money. This builds customer loyalty.

Non-Profit 145

Non-Profit CRM Marketing Marketers 145

Martech

FEBRUARY 22, 2022

Marketing your services is essential for building your brand image and reputation. One of the best ways to do so is by prioritizing customer experience (CX). Customer experience focuses on the relationship between a business and its customers. How to choose the right customer experience strategies.

Customer 143

Customer Customer Journey Customer Acquisition CRM 143

Scoop.it!

DECEMBER 28, 2023

From seasonal upticks and downturns in sales to market trends to consumer behavior tendencies, ecommerce brands must manage a variety of factors when attempting to surpass the average CR of (approximately) 2%. Moreover, note how the brand doesn’t push its product as the superior choice.

eCommerce 116

eCommerce Content Marketing Customer loyalty Marketing 116

Search Engine Land

JANUARY 16, 2024

2024 is all about strategic growth marketing focused on building real customer loyalty. Leading brands know the most valuable customers aren’t one-time buyers, but passionate fans who provide recurring revenue. The steps in the AARRR growth marketing funnel are as follows: Acquisition : User becomes aware of brand.

Customer 93

Customer Customer loyalty User-Generated Traditional Marketing 93

Marketing Insider Group

FEBRUARY 13, 2023

You’ll also need to determine how your product and brand are different from those of your competition. By focusing on elements like quality, customer service and competitive pricing, you can address how your business will effectively serve its customers. Generating Quality Leads.

B2C 137

B2C Whitepaper Marketing Marketers 137

Litmus

AUGUST 3, 2021

Our organizations want us to drive the business forward by amplifying brand awareness, leading business strategy, attracting new customers, creating customers for life, and delivering up-and-to-the-right pipeline and revenue charts that delight our stakeholders. This is where marketing attribution comes into play.

Marketing Mix 100

Marketing Mix Customer Acquisition Customer loyalty CMO 100

Sprout Social

SEPTEMBER 20, 2023

Customers now wield more power than ever before and have endless product options. Competition has become increasingly stiff, and only brands focusing on building customer relationships and a loyal following are poised for long-term success. You can view your CSAT results in the Customer Feedback Report.

Customer Acquisition 135

Customer Acquisition Customer Customer loyalty Product 135

Vertical Response

JUNE 23, 2024

Identifying different target audiences is crucial for enhancing customer acquisition, developing impactful marketing campaigns, and ensuring the brand’s message resonates with the intended consumers. It’s like putting together a puzzle; each piece of data brings you closer to a complete picture of your ideal customer.

Gen Z 98

Gen Z Customer Acquisition Market Research Analytics 98

Marketing Insider Group

NOVEMBER 18, 2020

Marketing strategy , however, can mean different things: the position or “strategy” by which your brand will go to market, and the actual way or “strategy” by which your company will create a brand to go to market with. Create Content that Addresses Your Customer Journey. Create a Brand Identity. Focus on the Buyer.

Marketing Strategy 145

Marketing Strategy Finance Marketing Marketers 145

Vertical Response

JULY 1, 2024

This article covers 15 impactful marketing promos that can enhance your strategy, ranging from flash sales to loyalty programs. Customer loyalty programs, such as points-based, tiered, and referral programs, play a critical role in retaining customers and driving repeat business by providing various rewards and incentives.

Customer loyalty 66

Customer loyalty Shipping Shoppers User-Generated 66

CXL

OCTOBER 11, 2022

The average ecommerce store devotes more than 80% of its marketing budget to customer acquisition. But getting customers in at the expense of keeping them is the equivalent of filling a leaky bucket : You can keep filling it, but you’re much better off stopping the leak. Incentivize shopping with a customer loyalty program 7.

eCommerce 92

eCommerce Customer loyalty User-Generated Price 92

Use Insider

JULY 31, 2023

Insider’s Growth Makers Club is a community that brings together marketers from some of the world’s most innovative and fastest-growing brands. It’s an open platform that recognizes success, allows brands to share ideas, and offers a place for marketers to learn from each other. This generates a variety of different kinds of data.

Customer loyalty 52

Customer loyalty Customer Acquisition CRM eCommerce 52

Rock Content

SEPTEMBER 20, 2023

When done correctly, it can: Reduce launch costs Speed up time-to-market by prioritizing tasks Increase revenue potential Enhance brand identity and recognition Provide a competitive edge Furthermore, achieving alignment across the organization and delivering value to customers is essential. Relaunching your brand.

Marketing Strategy 95

Marketing Strategy Customer loyalty eBook Marketing 95

Use Insider

JULY 8, 2023

We’ll explore five key use cases covering: Building loyalty and trust Increasing customer acquisition Improving product discovery Encouraging repeat purchases Reducing cart abandonment ​Want more? Customer expectations have changed. Here are two Insider WhatsApp Marketing features that can help you do just that.

Branding 52

Branding Transform eBook Customer Acquisition 52