Martech

OCTOBER 30, 2024

Far too many content marketing programs fail to connect the brand to customer problems before the customer starts looking for a solution. At this crucial and overlooked point in the customer journey, most brands provide content about the product and the industry, when they should address specific customer pain points.

Content Marketing 139

Content Marketing Customer Journey Thought Leadership Marketers 139

Martech

APRIL 16, 2024

Customer journey basics First things first, let’s unpack the customer journey. Imagine it as a roadmap, with your customer at the wheel and your content the signposts guiding them. Engaged users are more likely to progress further along the customer journey.

Customer Journey 123

Customer Journey Customer Energy Transform 123

Martech

JANUARY 17, 2025

As the customer journey grows more complex in 2025, organizations need a best-in-class martech stack to deliver a seamless, data-driven experience across multiple channels. Many brands rely on paid ads to make up for poor organic discovery, even though consumers trust organic content more. Connecting the customer journey.

SEO 113

SEO Gen Z Customer Journey User-Generated 113

Hubspot Marketing

NOVEMBER 4, 2024

Definitely not a happy camper), demographic info, even identifying a faulty product or breakdown in customer service before it snowballs. Brand Perception HubSpot released a free tool in 2024 called AI Search Grader. You tell it a little bit about your brand; it tells you how your brand is perceived by AI search engines.

Analytics 129

Analytics Customer Journey CMO Marketers 129

Martech

JULY 26, 2024

An optimized website is key for customer engagement and retention, impacting every phase of the customer journey. Here’s why a strong digital presence is indispensable: Strategic engagement : A website that strategically engages visitors with personalized experiences enhances customer loyalty and drives conversions.

Transform 125

Transform Whitepaper Thought Leadership Customer Journey 125

Martech

OCTOBER 15, 2024

We make purchase decisions based on whether or not we trust brands. The true foundation of marketing lies in building brands that create demand but also build trust. And even if your product is as amazing as your marketing purports, if your customer experience is poor, your buyers will lose trust in your brand.

Customer 119

Customer Transform Customer Journey Marketers 119

Hubspot Marketing

SEPTEMBER 20, 2024

An increasing number of smart brands are embracing the idea that engaging their ideal customers who speak other languages is an effective way to attract and convert more customers. However, the journeys consumers take to choose which brand to buy from are often more complex than it is for a typical media consumer.

Customer 137

Customer Global Marketing Customer Journey Energy 137

Martech

AUGUST 12, 2024

Personalized marketing campaigns Tailored content delivery: Use insights from the CDP to deliver personalized content and product recommendations across various channels (email, social media, website) based on individual customer preferences and behaviors. Context) You are CMO for a large consumer brand. Updated answer: Certainly!

Customer 111

Customer B2C CMO Customer Journey 111

Sprout Social

FEBRUARY 11, 2025

Is receiving brand love like celebrating Valentines Day in primary school? For marketers, brand love leads to the same delighted feelings, but on an even deeper level. The reason we want people to love our brand is because we want them to love themselves, their health and the environment around them. What is brand love?

Branding 77

Branding Health Education User-Generated 77

Hubspot Marketing

NOVEMBER 5, 2024

Instead, it’s the first impression of what your brand offers. Like customizing it to that person and then having very detailed automated responses with sequences and chatbots. As your customers journey through your sales funnel, they come in contact with elements designed to grab their attention and spur them to action.

B2C 128

B2C Millennials Customer Journey User-Generated 128

Martech

NOVEMBER 11, 2024

They combine insights into user behavior with design thinking to craft interactions that align with both brand identity and customer expectations. This role involves user research, interaction design and journey mapping to guide users effortlessly through each digital touchpoint.

CRM 110

CRM Customer Journey Customer loyalty Management 110

Martech

OCTOBER 16, 2024

The consumer journey has become increasingly complex, with shoppers making multiple touchpoints with a retailer or brand through online shopping, in-store visits and social media. A more complete view of the customer journey, where you can track the full impact of your digital spend on offline revenue. The result?

Retail 117

Retail CMO Customer Journey Shoppers 117

Martech

DECEMBER 3, 2024

Media mix modeling (MMM) helps brands understand how marketing investments affect the bottom line. It originally focused on high-reach channels such as network television, print and radio to assess brand impact and audience reach. However, the modern consumer journey is now more complex and fragmented. Augmented reality (AR).

Customer Journey 121

Customer Journey Influencer Marketing Customer Branding 121

Martech

NOVEMBER 22, 2024

For others — particularly people at the event — this will significantly change the traditional pomp and circumstance of introducing players and judges at the opening ceremony While this technology promises to improve accuracy and efficiency, it also raises questions about the impact on people’s interactions with a brand.

Customer 122

Customer Customer Journey Management Product 122

Martech

SEPTEMBER 18, 2024

Brands will be pushed to either spend more than they want and/or optimize so they are smarter about their deployment of digital marketing strategies. Brands must deliver timely and relevant messages that resonate with their consumers. Fortunately, brands have a huge advantage—their existing relationship with customers.

Branding 69

Branding Transform Customer Acquisition Customer loyalty 69

Martech

DECEMBER 9, 2024

Omnichannel integration requires human intuition Creating a seamless customer journey across channels is essential, especially as consumers increasingly research online and purchase offline. Human role : Marketers ensure that every touchpoint aligns with the brands story and values, crafting an emotionally cohesive customer experience.

Customer Journey 118

Customer Journey Analytics Branding Customer 118

Sprout Social

SEPTEMBER 17, 2024

In today’s ever-changing retail landscape, brands are divided into two groups. Those who see social media marketing as a key part of their customer engagement strategy and those who view it as a nice to have. And this is true for every stage of the customer journey. The latest data indicates a notable surge in its use.

Retail 118

Retail Shoppers User-Generated Customer Journey 118

Martech

APRIL 2, 2025

With inbox fatigue at an all-time high, brands need more than static messages to capture attention. Interactive emails turn passive readers into engaged participants whether through quizzes, carousels or gamification creating experiences that boost engagement, conversions and brand loyalty. Interactive elements : Quiz.

Branding 69

Branding User-Generated Shoppers Fashion 69

Customers.ai

JANUARY 3, 2025

Unlike general customer journey mapping , which focuses on high-level stages, path to purchase research gets into the nitty-gritty details. This blending of online and offline experiences means brands need to create seamless connections across platforms. Trust and Reviews : Social proof is everything. Lets break it down.

Customer 88

Customer eCommerce Shipping Customer Journey 88

Martech

JANUARY 14, 2025

The fallacy of top-of-funnel dominance We all want to be number one in search results, our brand in lights on a billboard, our commercials winning awards and prime spots during broadcasts. While mass marketing has its benefits, not every brand is for everyone. But these placements do more to feed our egos than bring us results.

Customer Acquisition 116

Customer Acquisition Customer Journey Marketers Marketing 116

Martech

AUGUST 13, 2024

“ What Wang sees is Braze customers who have centralized their data in a data warehouse syncing those elements relevant to personalized customer journeys into Braze and setting up customer journey orchestration within Braze. ” The way the customer action triggers a response can vary from brand to brand.

Customer 114

Customer Customer Journey eCommerce CRM 114

Martech

SEPTEMBER 5, 2024

The customer journey for B2B software is long and complex for everything but the most basic, inexpensive products. For non-branded campaigns, a free trial CTA showed nearly twice the CTR of a demo call to action. For non-branded campaigns, demos drove fewer conversions than trials per 1,000 impressions.

Non-Profit 121

Non-Profit Customer Journey User-Generated SEO 121

Martech

JANUARY 10, 2025

A Gartner consumer survey of 2,001 respondents in April and May 2024 revealed that 63% acknowledge that brands are good at guessing what they might be interested in buying, indicating progress in personalization efforts. Transparency builds trust and can differentiate your brand in a crowded marketplace.

Manufacturing 123

Manufacturing Advertising Advertisers User-Generated 123

Martech

OCTOBER 31, 2024

Within any brand’s marketing mix, you’ll likely find a focus on ranking in Google. Organic search remains a key touchpoint in many customer journeys. Along with this shift, customers have raised their expectations. Brands must meet these expectations if they want to stay relevant and drive meaningful engagement.

Analytics 115

Analytics Marketing Mix Customer Journey Education 115

Litmus

AUGUST 1, 2024

Personalized email helps captivate audiences with true 1:1 experiences, leads to more engaged subscribers throughout the customer journey, and increases conversions, conversion rates, and, ultimately, revenue growth. That way, when they are ready to purchase for the first or the fifth time, it’s your brand they’ll go to first.

Email Marketing 101

Email Marketing Customer Journey Marketers Marketing 101

Buffer Marketing

JANUARY 7, 2025

Then, it helps you craft posts about that content in your brand voice. It's particularly valuable if you're growing your personal brand through thought leadership but don't have time to scout for industry news and insights. CreatorIQ uses AI algorithms to recommend creators who align with your brand.

Price 118

Price Thought Leadership Transform User-Generated 118

Litmus

OCTOBER 17, 2024

But what if your email strategy could guide subscribers from their initial interest in signing up for your newsletter, all the way to becoming loyal, repeat customers? An email marketing funnel guides subscribers through the email customer journey —from prospective leads to loyal customers. Does That Matter?

Email Marketing 105

Email Marketing Customer Journey Customer loyalty eCommerce 105

Martech

MARCH 11, 2025

It could make brands look reactive and out of sync. What is the right mix of relevance, brand-building consistency and recommendation? Mapping out a balanced customer journey can help align the need for discovery with buyer intent. When discovery goes too far: A cautionary tale Too much focus on discovery can backfire.

Whitepaper 92

Whitepaper Customer Journey Transform Customer 92

Martech

OCTOBER 29, 2024

Since your CDP has a broader and deeper set of data on customers, it can be the central hub for multi-track campaigns. A closely related concept is customer journey mapping. The CDP can automate onboarding workflows and customer retention strategies with the benefit of access to all the customer’s data.

Customer 117

Customer Customer loyalty Customer Journey Analytics 117

Martech

FEBRUARY 21, 2025

The rise of marketing mix models Marketing mix models have gained traction as legacy attribution methods struggle to quantify offline and brand efforts, often overemphasizing bottom-of-funnel tactics. Dig deeper: Unlocking the full customer journey with advanced marketing measurement models Email: Business email address Sign me up!

Marketing Mix 116

Marketing Mix Finance Analytics Marketers 116

SmartBrief - Marketing

NOVEMBER 19, 2024

A combination of these and other strategies will help marketers do their best job building brands and driving growth. As communication channels explode, lines between the real and the virtual blur, influencers get overused and brands seek attention aggressively, underscoring the importance of powerful storytelling.

User-Generated 122

User-Generated Retail New Technology Customer Journey 122

Animalz blog

OCTOBER 28, 2024

That’s the core philosophy of Keith Perhac, founder of SegMetrics, a marketing analytics platform specializing in tracking complex, multi-touch customer journeys. Long customer journeys require different attribution approaches than traditional analytics tools provide. It was actually a bit of a happy accident.

Copywriting 109

Copywriting Customer Journey Analytics Key Performance Indicator 109

Martech

DECEMBER 16, 2024

Together, they form a blueprint for navigating change while positioning your brand for success in 2025 and beyond. Dig deeper: Unlocking the full customer journey with advanced marketing measurement models 3. Instead, focus on what drives long-term loyalty, brand preference, and sustainable growth.

Transform 117

Transform Customer loyalty Marketers Marketing 117

Martech

NOVEMBER 20, 2024

This assembly-line structure, effective in past years, struggles to keep pace with today’s customer expectations for timely, personalized interactions. Customers now expect brands to engage with them in ways that feel relevant, immediate and aligned with their needs.

Customer 123

Customer Transform Customer loyalty Marketers 123

Backlinko

DECEMBER 6, 2024

A marketing funnel is a way to think about your customer journey. It starts when they discover your brand and tracks through as they become a loyal customer. It identifies drop-off points and guides customers to purchase. Ultimately, the key is to inspire curiosity and make people remember your brand.

Customer Journey 86

Customer Journey User-Generated Marketers Marketing 86

Customers.ai

AUGUST 12, 2024

So while you’re busy building your brand and driving customer acquisition and retention initiatives, Customers.ai’s Shopify app for email and ad remarketing boosts your store’s sales by increasing the reach and efficiency of your highest performing marketing channels. Get Started Today! Ready to see the Customers.ai

eCommerce 98

eCommerce Outbound Marketing Customer Journey Customer Acquisition 98

Martech

NOVEMBER 22, 2024

For others — particularly people at the event — this will significantly change the traditional pomp and circumstance of introducing players and judges at the opening ceremony While this technology promises to improve accuracy and efficiency, it also raises questions about the impact on people’s interactions with a brand.

Customer 108

Customer Customer Journey Management Product 108