Sprout Social

JANUARY 30, 2023

Secretly, every customer wants their experience with a brand to be like the set of Cheers—where everybody knows your name. When your business goes online, you’re dealing with thousands of potential customers at any given moment. Mastering a 1:1 feel, even when you’re operating 1:many, is crucial for customer loyalty.

Customer 121

Customer Branding Shoppers Customer loyalty 121

Sprout Social

JUNE 8, 2023

We all dread dealing with customer service. Traditionally, customers call a toll-free support number or send an email to the help desk. More customers are turning to social media for their customer service, which creates a goldmine of valuable insights into their activities. Enter: customer service social media tools.

Customer 126

Customer Branding CRM Management 126

Sprout Social

SEPTEMBER 14, 2023

In marketing, brand awareness is a significant focus—in fact, it’s likely one of your main goals. But it’s all too easy to get so wrapped up in reaching and acquiring new customers that your current customer base gets left in the dust. This is where customer marketing comes in. What is customer marketing?

Customer Marketing 131

Customer Marketing Branding Customer User-Generated 131

Martech

OCTOBER 29, 2024

Customer data platforms (CDPs) are a versatile tool in the martech stack. If you don’t already have a centralized database for your customer data, a CDP can serve you well in that function. But don’t assume that if you already have a customer database there’s no need for a CDP. That’s not always true.

Customer 95

Customer Customer loyalty Customer Journey Analytics 95

Sprout Social

FEBRUARY 26, 2024

We unpack how your brand can use these examples to spark your own scroll-stopping ideas—while maximizing your budget and doing more with less. According to The Sprout Social Index™ , the most memorable thing brands can do on social is respond to their customers. The play: Social customer care isn’t just for digital-first brands.

Transform 73

Transform Customer Branding Food 73

Businesses Grow

JULY 1, 2024

In a coaching call this week, I was reminded about an important lesson about personal brands. But the sustainable interest behind a personal brand is about how you serve others. ” Ultimately, the personal brand is not about you and your passion. A passion is about you. A hobby is about you. What is the problem you solve?

Branding 124

Branding Education Place Customer 124

Rock Content

APRIL 24, 2023

Content marketing plays an integral role in lead generation, branding, and product marketing. It’s no wonder so many business owners, marketers, and brand owners pay top dollar to outsource their content creation. This list below highlights Scripted alternatives for your branding team to explore.

Place 95

Place Whitepaper Finance eBook 95

Martech

OCTOBER 29, 2021

Brands know customers interact with them across multiple touchpoints, yet many fail to provide cohesive experiences. “We are talking with the brands who do it right, getting 89% retention compared to other companies only retaining 33% of their customers.” ” Multichannel vs. ominchannel engagement. .

Customer 108

Customer Branding Shoppers Customer Journey 108

verse.ai

OCTOBER 30, 2024

Imagine this: you’ve done everything to attract a customer, but they walk away because of preventable mistakes in their journey with you. Rather than focusing on the dos, we’re flipping the script in this post to highlight the don’ts—what not to do if you want to keep your customers engaged, loyal, and happy.

Customer Journey 109

Customer Journey Customer Transform Communications 109

Hootsuite

JANUARY 11, 2023

Good news: There are plenty of places to find cheap or free TikTok templates that can help you reduce the stress (and cost) of creating video content. Templates consist of a variety of different elements, including images, text, background music, and other multimedia components which can be customized to suit the user’s needs.

Place 115

Place User-Generated Price Entertainment 115

Sprout Social

OCTOBER 27, 2022

What does it mean to have exceptional customer service? These ease your customer support teams’ workload, but they don’t always cater to the needs of your customers—especially if they have a unique or urgent issue. How do customers use social media for support? I emailed Customer Help and waited, but no response.

Customer 120

Customer Branding Fashion Promotion 120

Sprout Social

AUGUST 30, 2024

Strong digital customer service is an expectation, not an exception to the rule. Because the days of customers sitting on hold or reps saying “I don’t know” are long gone. Modern buyers expect customer care that’s swift, comprehensive and seamless. This can be a tall order for brands with limited personnel. Translation?

Customer 121

Customer Food CRM Customer Journey 121

Martech

OCTOBER 16, 2024

Yes, email automation is particularly great for ecommerce brands. But they’re also useful for brands in almost every other vertical, including CPG and B2B. Below are some of my favorite automations for non-ecommerce brands: The welcome series. I’ve seen plenty of brands that use welcome emails but stay generic.

eCommerce 102

eCommerce Branding CRM Retail 102

Hubspot Marketing

NOVEMBER 5, 2024

In the process, I learned the vital difference between visual and emotional branding. Eventually, I learned how to harness my obsession with pretty logos, fun fonts, and gorgeous aesthetics and integrate the deeper work of cultivating a brand that creates meaningful connections with my audience. Your brand needs your heart and soul.

Branding 98

Branding Copywriting Energy Place 98

Sprout Social

JUNE 26, 2023

Enhanced customer satisfaction, high customer engagement, and increased revenue are good reasons to develop an omnichannel customer experience. It takes a strategic approach, continuous optimization, a customer-centric mindset and a well-planned omnichannel strategy to make it all possible.

Customer Journey 125

Customer Journey Customer Transform Retail 125

SmartBrief - Marketing

OCTOBER 21, 2024

There are many directions you can go, and most of them can even be fun while you build up your brand. It always takes persistence, the right strategies, and often a number of tries to reach more customers and expand your reach. It’s where you can start establishing your brand and building an interaction with your audience.

Customer 83

Customer Customer loyalty Event Marketing Promotion 83

Hootsuite

NOVEMBER 7, 2024

Key takeaways Brand loyalty is the emotional connection that drives repeat purchases from a specific brand, even when alternatives exist. Loyalty boosts customer lifetime value, reduces acquisition costs, and generates powerful word-of-mouth promotion. Brand loyalty. Let’s start with a simple brand loyalty definition.

Branding 91

Branding Customer loyalty User-Generated Promotion 91

Hubspot Marketing

DECEMBER 12, 2023

Sarah Johnston, founder and CEO of executive resume writing firm Briefcase Coach , says if you choose to include interests on your resume, focus on customization. “We For example, here’s a job opening for a Senior Merchandising Manager at Tecovas , a direct-to-consumer western brand based in Austin. Cooking Do you have a food blog?

Place 114

Place Real Estate Non-Profit Finance 114

Scoop.it!

AUGUST 11, 2022

Your business probably has hundreds, or even thousands of customers who have interacted with the brand in the past. But how many of those would choose your brand, reliably , over every other competitor? Brand loyalty is incredibly valuable, but it’s also a bit nebulous. The Value of Customer Loyalty.

Branding 87

Branding Customer Customer loyalty Price 87

Scoop.it!

OCTOBER 31, 2024

Content marketing can be extremely effective at putting your professional services brand on the map. When running a professional services business, this approach will have to differ from the run-of-the-mill posts utilized by ecommerce brands. Start by identifying your ideal customer’s pain points.

Marketing Strategy 74

Marketing Strategy Content Marketing Branding Marketing 74

Marketing Insider Group

MARCH 9, 2023

If you work at a SaaS company, you might hit the content jackpot by turning customer usage data into an annual report that attracts media coverage and leads, for example, Zuora’s Subscription Economy Index or Marketing Insider Group’s blog post frequency research. It’s a beautiful thing when our employer is the data source.

Place 123

Place Content Marketing Non-Profit Whitepaper 123

SmartBrief - Marketing

JULY 25, 2024

Whitmer (Mosaicx) Research clearly illustrates the value consumers place on personalization. One report found that 84% of customers say being treated like a person – instead of a number – is crucial to winning their business. 5 ways to build trust and respect customer privacy 1. This isn’t confined to any one industry.

Customer 96

Customer Transform Retail Finance 96

Hootsuite

OCTOBER 9, 2024

The customer is always right. The success of your brand depends on their good word. That’s why customer advocates — those who shout their love for your brand — are worth their weight in sales. We’re sharing how you can use social listening to increase customer advocacy, including six inspiration-worthy examples.

Customer 88

Customer Food Transform User-Generated 88

Marketing Insider Group

SEPTEMBER 24, 2024

Your customers are busy. That’s why you should conduct a pulse check to see how marketable you are to customers. For instance, you may begin to find it easier to attract more customers or hold onto the ones you already have. Make no mistake: Unparalleled customer experiences last for a long time in buyers’ memories.

Customer 114

Customer Marketing Marketers User-Generated 114

Martech

AUGUST 30, 2022

Brands have to be proactive about the privacy concerns their customers have by being transparent in two important areas — customer experience (CX) and data collection and enrichment. Only in this way can brands build trust, and with that, a competitive edge. Building transparent customer experiences.

Customer 102

Customer Branding CMO Analytics 102

Litmus

APRIL 29, 2022

Your prospect or customer inherently gives you permission to know more about them. But email subscribers are probably engaging in your app, social media, on your website or in a physical store or place of business, too. You’re playing the long game when you’re building first-party data–but it shouldn’t feel that way to your customers.

Place 98

Place B2C Email Marketing Retail 98

Martech

JULY 29, 2024

Let’s examine how rushing into an AI-driven future without fully understanding it can impact businesses, employees and customers. The wrong priorities are made When adoption outpaces understanding, effort and investment are placed in the wrong places. The current success rate of AI initiatives shows this clearly.

Transform 131

Transform Branding CMO Education 131

Sprout Social

JULY 31, 2024

If there’s one thing that can make or break a business, it’s how long a customer gets left on read. When a customer reaches out for help or simply has a question, long wait times can quickly impact your business’s bottom line. Optimizing FRT is essential as it sets the tone for the entire customer experience.

Customer 108

Customer Key Performance Indicator Transform Place 108

Sprout Social

DECEMBER 14, 2022

Social media customer service has become a consumer staple. This guide breaks down how brands can create a seamless social media support strategy. We’ve also gathered some of our favorite takeaways from brands providing great customer service across social. Breaking down customer service vs. customer care.

Customer 98

Customer Branding Management Shipping 98

Scoop.it!

OCTOBER 2, 2024

This is proof that brands can’t get away with using cookie-cutter templates and copying their competitors’s strategies and selling points. Users share posts, photos, and videos about their experiences with brands, which brands can repurpose to reach a broader audience.

User-Generated 95

User-Generated Branding Fashion Promotion 95

Martech

AUGUST 13, 2024

Misnomer or not, the term has stuck, and in essence means the possibility of CDPs activating data within a customer’s data warehouse (or “lakehouse”). “Be absolutely engaging,” is the motto of customer engagement platform Braze. Some brands, indeed, have a mixture of needs.

Customer 94

Customer Customer Journey eCommerce CRM 94

Digital Marketer

DECEMBER 21, 2023

Now, imagine a place where millions of people endlessly sift through this vastness, promoting what’s worthy of the front page and removing what’s rubbish. Reddit is a great place to get quality (and free) feedback. This ties into increasing brand reputation as well. That’s Reddit. Is there anything in the beta stage?

Management 96

Management Branding Social Media Marketing Place 96

Hubspot Marketing

JULY 19, 2024

And as a result, brands didn’t often serve me well because of the things that make me different. Some Consumers Consistently Have Less Than Ideal Customer Experiences I conducted a research study for a client in 2022 to understand how consumers of hotels and bed and breakfasts think about belonging. I need grab bars in the shower."

Customer 107

Customer Food Shoppers Retail 107

Buffer Marketing

MARCH 18, 2024

Neither the client nor the agency thought keeping track of brand mentions or using Instagram Direct was necessary. At that time, no one could have predicted the importance of Instagram customer care. What is Instagram customer care? Let's dive into it!

Customer 115

Customer Communications Transform Social Media Marketing 115

Martech

DECEMBER 26, 2023

Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter. In 2024, keys to customer success will include better personalization delivered at scale by ramped-up automation and generative AI. Every year the bar gets raised.

Customer 144

Customer Transform CMO Retail 144

Martech

JUNE 23, 2022

Xanterra Travel Company owns an extremely unique and diverse collection of travel and hospitality brands that all share a common mission — to provide travelers with unforgettable experiences. Five years ago he found himself faced with the task of unifying customer identities across multiple brands and experiences.

Transform 92

Transform Customer Branding Food 92

Martech

APRIL 29, 2024

Digital marketers are facing an increasingly regulated environment when it comes to reaching the right customer at the right time. These insights point to ways forward for how marketers can build trust and connect more deeply with customers. 63% will pay more to shop with brands they’re loyal to. This is all positive feedback.

Branding 116

Branding Customer loyalty CMO Digital Marketing 116