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For decades, the CMO role has been a mainstay of the executive suite. But now, many big companies are starting to cut or modify the CMO position , scale back and refine their marketing approaches. Why Companies Are Cutting the CMO Role There are several reasons why companies are starting to cut the CMO position.
The 34th edition of The CMO Survey reveals a complex landscape for marketing leaders: While their organizational influence grows and AI adoption accelerates, they face increasing pressure to demonstrate ROI amid slowing budget growth and performance metrics. improvement in sales productivity (up from 5.1% in Spring 2024) 8.5%
Think about it all banks essentially offer the same products. The post How Citi’s CMO drives differentiation from within appeared first on SmartBrief. No one understands this better than Alex Craddock, Citi chief marketing officer, who shared his insights at the 2025 ANA/AEF Future of Marketing Leadership event.
Obviously, that‘s not completely true (they don’t wear suits), but they are very helpful to marketers and are predicted to greatly improve their efficiency and productivity. When I heard the term “AI agents,” I thought of little robots sneaking around like spies, completing tasks for marketers.
Let’s be honest: seeing Gartner’s latest CMO spending report probably made your stomach drop. Only 24% of CMOs feel confident about their 2024 funding. One CMO reduced her martech spend by 40% and saw lead quality improve. Marketing budgets are down 15% year-over-year. They’ve stopped playing defense.
Executives, leaders and doers should ask themselves a few key questions: What happens when your competitors can produce content with a threefold productivity improvement? Better conversion rates across personas, segments, channels, industries and products. Better marketing productivity should lead to more revenue and growth, right?
Marketing Operations: Strategic Partner to the CMO Effective marketing operations drive business value, claimed Kao, painting a picture of how team efficiency and strategic partnership with the CMO can earn a coveted seat at the leadership table.
Im calling out a few favorites from categories like productivity, audience growth, learning, and even building your own tools. You can try these tools tomorrow to start being more productive. AI Tools for Productivity and Audience Growth My Top Picks 1. You can actually build real products for yourself in a matter of minutes.
That points to production shortfalls and a lack of data-informed messaging. The problem is real — media spend is falling out of balance Companies are spending less on marketing overall, according to Gartner’s 2024 global CMO survey. Well, smart CMO, what would happen to your email revenue if you did invest?
Personalized marketing campaigns Tailored content delivery: Use insights from the CDP to deliver personalized content and product recommendations across various channels (email, social media, website) based on individual customer preferences and behaviors. For this prompt, try selecting the CMO persona.
For this prompt, try selecting the CMO persona. There are many possibilities, depending on the human user’s industry and main objectives: Before we start, you are a CMO for a consumer electronics brand planning to launch a new product in six months. MarTechBot now has 10+ personas to provide more targeted responses.
For this prompt, try selecting the CMO persona. There are many possibilities, depending on the human user’s industry and main objectives: Before we start, in addition to your other context, you are the CMO of a national healthy snacks brand. Context) In addition to your other context, you are the CMO of a national healthy snacks brand.
The 32 nd edition of The CMO Survey examines reoccurring questions related to marketing spending and performance, marketing leadership, and marketing jobs. Marketing leaders report that sales productivity has improved by an average of 5.1% Here are top takeaways, based on a sample of 292 marketing leaders at for-profit U.S.
However, most likely, you don’t need a CMO. There are plenty of reasons to hold off on hiring an in-house CMO, ranging from the effect on your bottom line to a CMO’s inability to build successful marketing efforts without an established sales cycle to extrapolate from — let alone a team to build out content and campaigns.
Marketers are tapping into AI’s analytics and research capabilities in higher numbers than for genAI content production, according to a new survey of over 1,200 marketers by adtech platform Mediaocean. The same marketers are also keeping a watch on consumer interest in AI and other trending technologies.
The CMO’s attribution dilemma If you’re a CMO, chances are you’re laser-focused on delivering results and spending most of your marketing budget on digital channels. I’ve also been known to walk into a store for one thing and walk out with $200 of skin products. But with 80% of U.S.
Example : John New Hire, a recent Stanford graduate with limited work experience, joins the marketing team excited to handle an upcoming product announcement. Example : Bob Guru, the Chief of Staff to the CMO at ACE, has been with the company since its early days and has a profound understanding of customer data and the marketing team.
While evaluating a short list of CMO candidates, I noticed something interesting. CMO candidates and selection committees don’t have it easy. CMOs have one of the most difficult jobs on an executive team. Companies must triangulate the changing business landscape, mixed CMO responsibilities and varied candidate pools.
I expect these initiatives and hires to proliferate in 2025, said Eric Williamson, CMO of conversation intelligence company CallMiner. Theyll have the real-time data insights, and genAI content production to rapidly deliver hyper-personalized messages and experiences.
When Jim Stengel was CMO of Procter & Gamble, he told me, “You can never know the customer too well.” If there is one thing the public has made clear, it’s that they are not impressed by AI in their products. We found emotional trust plays a critical role in how consumers perceive AI-powered products.”
For example, this viral video ad features a woman casually talking about a product while seated inside her car. Instead, low-production, personable videos are taking the lead, outperforming traditional ads on platforms like TikTok and Instagram Reels. It’s how a real person would talk about a product."
Definitely not a happy camper), demographic info, even identifying a faulty product or breakdown in customer service before it snowballs. 1Mind was designed to overcome that problem with an all-knowing (about your product or service, at least) AI avatar that can deliver a human-like chat experience to customers.
You can have the best product, the most data, and the biggest advertising budget, but if you can’t tell a compelling story , none of it matters. Just look at companies like Nike, Apple, Disney, and Dove, whose storytelling has turned products into household names for decades. Take Nike’s “Just Do It” campaign, for example.
Angelo Ponzi is a marketing and branding strategist who works with small to middle-market companies as their Fractional CMO. Staying actively engaged in networking and marketing efforts is essential to remain present in the fractional CMO arena and seize potential opportunities. 13:05] How do you scale this model? [18:03]
The marketing function keeps expanding, as Deloitte’s Spring 2024 CMO Survey affirmed. Marketing, sales, customer support, product development: each department was accountable to the company in total but operated within their own walls. He defines it as “shaping an experience for the customer that goes beyond the product.”
With products and services becoming more commoditized (read: interchangeable), customer experiences become the new differentiator. Marketing – seducing: “Let me share five exciting reasons why this product will change your life!” Their CMO owns marketing, sales and support. Take the Swiss company Straumann Group.
In 2025, as social media platforms evolve with stricter content moderation and shifting algorithms, brands, businesses, and the growing creator economy will find it increasingly difficult to reach their ideal audiences, said Rachel Sterling, CMO of domain name technology company Identity Digital. The result?
I'm thrilled to announce the promotion of Shafqat Islam from CMO to President of Optimizely. In this expanded role, Shafqat will oversee product and engineering in addition to marketing, bringing a holistic approach to our solutions. A pivotal moment for Optimizely We just made a big move.
Nailing Your Search TAM Starts with Your Product Most companies fail with organic search because they don't have the right content path back to their products to monetize a visit. Let’s use an example Kieran referenced in the episode — HubSpot’s paid advertising product , which allows marketers to manage Facebook advertising campaigns.
The recruiter paused to collect their thoughts and replied, “The CMO is very passionate about social media so I think you’ll find they’ll be actively involved in your day-to-day.” If it’s to drive product or service awareness then it should be a mix of entertainment, edutainment and product / service consideration.
And I’m not alone 40% of CMOs say improving ROI and proving attribution across the marketing mix is a top priority, according to the CMO Council’s “CMO Intentions 2024” report. ” Say you spend $10,000 on this campaign at an AOV of $300 and your product margins are 50%.
In the latest episode of Marketing Against the Grain , we experimented with ChatGPT to develop a differentiated marketing strategy for acquiring the first 1,000 customers for a hypothetical SaaS product. I love this method because it curates a personal and hands-on understanding of your product's solution and value.
Building a great product is hard, but it’s only half the battle. The real challenge is getting that product in front of the right customers — repeatedly, and at scale. Identify your product-channel fit. Startups often talk about product-market fit — but just as critical is product-channel fit.
For example, a technology company might use AI to modify product screenshots by adding a client’s logo or emphasizing specific features. Save AI imagery for conceptual or product-focused visuals. AI is equally valuable for image editing, helping marketers quickly adjust visuals to fit different audience needs. ✔ Keep it authentic.
Leslie Berland, CMO, Verizon Leslie Berland is the CMO of Verizon, an iconic telecommunications company earning a reputation for best-in-class organic engagement on social. Nathan Jun Poekert, CMO, General Idea Nathan Jun Poekert has built a name for himself on LinkedIn.
S ocial commerce, sponsored content, and advertising: This includes managing in-platform product sales and promotion, working with influencers or creators , and running paid ad campaigns. (If you want a one-stop-shop option, HubSpots Social Media Management Software does all of this for free.) to marketing on average.
In marketing, these agents are quickly becoming the new gatekeepers, deciding which brands, products, and services get surfaced and used. Even a superior product can be overlooked if your content isnt presented in a way that agents can parse and evaluate.
Buyers now use AI-powered “buyer bots” to pre-screen vendors, analyze product-market fit, validate competitive claims and even ballpark the pricing that buyers should offer vendors all before engaging with a sales team. Early-stage discovery and demos Buyers will use AI to self-configure product trials, bypassing human-led demos.
Gartner’s 2024 CMO Spend Survey shows that marketing budgets have fallen to 7.7% Research has shown that AI utilization can improve both internal productivity and customer satisfaction. Yet, 40% of respondents in that same survey are also concerned about the potential enslavement of humanity by AI-powered robots.
The dot-com bust gave us Amazon, eBay, Coupon.com and new ways to buy traditional products more efficiently. Dig deeper: AI readiness checklist: 7 key steps to a successful integration Learning from past tech waves: Lessons for the AI era Every technology wave brings winners and losers. The AI bubble will follow suit.
Generative AI: Revolutionizing Creative Production 4. Generative AI: Revolutionizing Creative Production AI isnt just for writing blog posts. New tools will inevitably come on the scene, but if you play tool leap frog it will be hard to really see the effectiveness these tools can have on your teams productivity. Lets connect.
CMOs and their marketing organizations face a Sisyphean task in managing their ever-expanding martech stack. As these ecosystems grow bloated and more complex, challenges related to integration, utilization and ROI compound, becoming significant blockers to productivity.
B2B organizations have perpetuated an antiquated, fundamentally flawed model of sourcing pipelineone that breeds internal dysfunction, erodes productivity, and completely contradicts the core principles of executing an effective account-based strategy. The broken model? Dividing opportunities into marketing vs. sales-sourced pipeline.
Generally, people follow the same steps [from company to company],” said Karen Ng, SVP of product and partnerships. Size and needs of your business First, the actions your business takes during the CRM implementation depend on the size and needs of your organization.
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