Remove CRM Remove Customer Journey Remove Finance
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Automation, email, CRM among major marketing tools replaced in the past year

Martech

The number three solution replaced was CRM (23%), which was surprising because while B2B businesses especially had good reasons to acquire a CRM in 2020, it’s not as clear why existing CRMs needed replacing. However, Customer Journey Orchestration/Analytics (9%) might have been expected to rank higher.

CRM 139
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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. These solutions are designed to help sales and service agents communicate with customers more effectively. In this piece, we’ll dive deep into CRM systems and their impact on marketing teams.

CRM 98
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How to clarify marketing metrics to impress the C-suite

Martech

Enhancing CMO-CFO collaboration To foster better collaboration with finance, marketing should focus on communicating the financial impact of marketing activities in terms that resonate with the finance team. This ensures that the finance team is always aware of the latest developments and can provide timely feedback.

Finance 119
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How to use ChatGPT to simulate martech tools and marketing strategy

Martech

A customer data platform (CDP) unifies customer data from various sources — think website interactions, CRM interactions and email engagement — in one platform. This enables a complete view of the customer journey. Why build a CDP simulator? But what does that look like in practice?

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How to overcome data silos and fragmentation

Martech

“Each touchpoint is storing data about your customer about that customer journey,” said Ganesh Subramanian, Director of Product Marketing at Snowflake, at our MarTech conference. That’s adding value to that customer journey, but each new SaaS technology that you’re leveraging along that journey is creating a new silo of data.”.

Finance 124
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What Pega GenAI tools might mean for marketers

Martech

This week, CRM and BPM software company Pega announced new generative AI capabilities, including enhancements to its new product, Blueprint, and to its AI assistant or copilot Knowledge Buddy. The solutions just described clearly have relevance across the enterprise, from finance to HR to operations.

Transform 115
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What are we automating in marketing and martech in 2022, and who is automating it?

Chief Martec

The largest number of automated processes in this index were for finance and accounting (26%). Granted, this may be because Workato specifically has more adoption within finance and accounting, as well as IT. In fact, marketing and sales rank third in the departments leveraging automation. Sales and marketing had half as many (13%).

Finance 98