Remove CRM Remove Customer Journey Remove Marketing Strategy
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Customer journey maps: What you need to know

Martech

Customer journey maps can’t fix all of these problems, but they do give businesses the opportunity to visualize the various touchpoints and experiences our customers pass through as they move from awareness to post-sale. Table of contents What is a customer journey map?

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22 must-have reports for measuring CRM health

Martech

Even the best CRM is nearly useless without clean data. Worse still, bad data creates huge costs for companies, like wasted labor, lost revenue, and higher customer churn. Dig deeper: 3 traits of an effective marketing CRM product owner Optimizing marketing performance Where are your contacts coming from?

Health 117
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From guesswork to growth: How to build a customer-centric marketing strategy

Martech

From assumptions to insights First, they discovered who their customers really were, frustrated professionals struggling to share files and juggling email attachments and USB drives to do it. They also learned that most customers came from personal referrals a crucial, untapped source of growth.

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The execution team’s role in a martech center of excellence

Martech

A martech center of excellence (COE) bridges strategy and execution, turning marketing ideas into powerful customer experiences. Central to this is the execution team — a skilled group that includes UX designers, web experts, email marketers, social media strategists, CRM managers, campaign analysts and operational strategists.

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How Content Gap Analysis Bolsters Your Marketing Strategy

Hubspot Marketing

And if there's one thing that all their content marketing strategies have in common, it is a solid content gap analysis. In simpler terms: It's finding the gaps in your content strategy where you could provide more value that others aren't already providing. Think about it.

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How to transform your website into a continuous marketing powerhouse

Martech

An optimized website is key for customer engagement and retention, impacting every phase of the customer journey. Here’s why a strong digital presence is indispensable: Strategic engagement : A website that strategically engages visitors with personalized experiences enhances customer loyalty and drives conversions.

Transform 125
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CDP and customer experience: Best of the MarTechBot

Martech

Here’s how a marketer can effectively integrate a CDP: 1. Centralized customer data management Unified customer profiles: A CDP aggregates data from various sources (e.g., website interactions, social media, email campaigns, and CRM systems) to create comprehensive customer profiles.

Customer 111