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22 must-have reports for measuring CRM health

Martech

Even the best CRM is nearly useless without clean data. Worse still, bad data creates huge costs for companies, like wasted labor, lost revenue, and higher customer churn. On the flip side, clean data lets you excel at tasks like prospecting, reporting, tracking capacity and ensuring your emails get delivered.

CRM 107
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Real-time vs. batch-based CRM data processing: Key considerations

Martech

When it comes to CRM systems, companies can choose to process customer data in real time or batches. As a marketer, it’s important to understand the differences between real-time and batch CRM data and how each can be used effectively. Real-time vs. batch-based CRM data processing: How do they differ?

CRM 103
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MarTech’s CRM experts to follow

Martech

Martech is marketing and CRM is arguably the original martech. Because it is so useful, CRM is constantly evolving to meet the newest challenges and customer behaviors. So here, in alphabetical order, are MarTech’s CRM experts to follow. He has laid his foundation for CRM at Philips and Ericsson.

CRM 89
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Microsoft unveils AI “copilots” for sales, CRM and customer support

Martech

Microsoft today unveiled Dynamics 365 Copilot, which it says is “the world’s first AI copilot natively built-in to both CRM and ERP applications.” The system is being rolled out as part of several of the company’s software packages, including CRM , sales and customer service. Screen shot of AI feature in Dynamics 365 Marketing.

CRM 90
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2023 in review: Our top 10 articles on CRM

Martech

Today: CRM. How to prepare for the GPT age in CRM and email by Brian McKenna. Done well, GPT-powered email marketing can lead to conversion lifts, long-term engagement and a bigger base of loyal customers. 5 ways CRMs are leveraging AI to automate marketing today by Gene Marks. Get MarTech!

CRM 95
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How Petco boosted emails and customer experience with a new CRM

Martech

National retailer Petco were hoping for the best when they implemented a customer relations management (CRM) solution to drive a new customer-first strategy. In the first two years of implementation, email opens rose 30% and click rates jumped 50%. They got it. Here’s what they did. “We Image: Petco.

CRM 92
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How Primary Colors Help HubSpot Build a CRM That Customers Love

Hubspot Marketing

At HubSpot, customer experience comes first. Whether our marketing team is selecting a time at which to send an email or our web team team is choosing the size and location of a button on our homepage, the question we always go back to is: “Will this be a good experience for our customers?”. We build it.

CRM 139