Beyond CRM Adoption: How to Leverage Process Optimization to Achieve Organization-Wide CRM Utilization
MarketingOps
DECEMBER 10, 2024
The Problem with CRM Adoption If your company has invested in a Contact Relationship Management (CRM) tool whether its Marketo, Salesforce, HubSpot, or Zoho then by definition it has adopted that CRM. For the sake of our conversation, lets establish some definitions what do I mean by CRM adoption and utilization ?
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