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For us, as a martech management platform, it’s any product that supports developing and managing the customer experience or contributes to acquiring, engaging and retaining customers. However, the reality is we add any product to our directory of 15,000+ products that a customer wants to include in their martech stack.
“We were doing really good personalisation on a channel-by-channel level,” explains Saul Lopes, Head of CRM at Currys plc. ” and, “If a customer is hunting for a product, how can we better assist that sale?” It’s, ‘Okay, how are we going to personalise the product on the webpage?
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