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The Whole Customer: Why You Need a 360-Degree View

Adobe Experience Cloud Blog

Author: Frank Passantino If you don’t know how your customers are using your products, it can be a challenge to maintain their loyalty. What if you could understand how they are using your product, while they are using it? Product usage/feature usage. Also look at call history within your CRM tool.

Customer 134
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A marketer’s 2022 guide to Marketo: What it does today

Martech

Product overview. Real-time data capture and bi-directional data integration sync with CRM. Marketo offers campaign cloning across programs, workflows, and assets and integrates with Salesforce, Microsoft Dynamics, SAP, and other CRM systems to increase lead management effectiveness. Click here to download!

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Get your front row seat for the race to be the B2B revenue platform of record

Martech

CRM has been the default system to manage customers and customer data, primarily with the lens of an internal sales process and management. Many providers see these market shifts as an opportunity to broaden their product visions. Customer Relationship Management (CRM) platforms. Sales Engagement platforms.

CRM 119
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Marketo Engage Integrates with SAP Cloud4Customer for the Ultimate Customer Experience

Adobe Experience Cloud Blog

Combine your marketing automation and CRM software for ultimate results. You know keeping Sales and Marketing in lockstep is crucial to success, but how do you actually bring this stronger partnership to life? More efficient lead & account nurturing and management. Increased operational efficiency and reporting.

Customer 114
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What is customer experience and why does it matter?

Martech

Realistic expectations about products or services. Personalization includes interactions through customers’ preferred method of contact, product recommendations based on past purchases and search history, or an online experience tailored to each customer. This includes listening to customer feedback and implementing changes.

Customer 143
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6 martech contract gotchas to be aware of

Martech

When you decide to churn from the vendor, does your contract allow you to keep and use the data you’ve pulled into your CRM or other systems after the relationship ends? Your account executive or customer success manager may say it will and even spell that out in an email. . You had better check.

Price 124
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HubSpot’s April 2024 updates: More AI tools, refined service features and more

Martech

Flexible meeting allocation with weighted rotation option What’s new: HubSpot now enables weighted rotation settings for meetings booked from within the CRM, allowing customized distribution of meetings among team members. AI-powered deal prioritization with predictive deal scoring.

Transform 130