Adobe Experience Cloud Blog

MAY 7, 2021

The top growth activity for SaaS companies is new customer acquisition, which has been choked off for many businesses right now, and 59% of SaaS companies rate renewals and customer retention as second most important. Easier said than done… but certainly achievable.

Management 169

Management Thought Leadership Customer Acquisition Communications 169

Hubspot Marketing

NOVEMBER 30, 2020

"I helped boost customer retention by X percentage.". With the strategy I developed my team was able to lower customer acquisition costs by X percentage.".

Thought Leadership 145

Thought Leadership Customer Acquisition Succession Management Management 145

CXL

JULY 21, 2022

This number can grow, but if all your new MAUs are free users, you’re not achieving your conversion and paid customer acquisition goals. Marketing will need to focus on lead generation (new MQLs), and customer success will need to drive retention and feature adoption. Customer acquisition cost (CAC).

Customer Acquisition 100

Customer Acquisition Price User-Generated Promotion 100

OnPassive Marketing

AUGUST 25, 2022

Businesses can use different ways to improve customer service, including hiring more staff or outsourcing tasks (such as shipping) to third parties. Either way makes it easier for you to provide better customer service. Key Success Metrics To Successfully Manage a Product.

Product Marketing 90

Product Marketing Product Management Customer Acquisition 90

Martech

FEBRUARY 22, 2022

The aim is to promote greater customer satisfaction, loyalty, and advocacy. This can be done by focusing on marketing, sales, product, and customer service. Enabling excellent customer experiences will act as a huge differentiator for your brand, helping with customer acquisition, brand loyalty, and customer retention.

Customer 143

Customer Customer Journey Customer Acquisition CRM 143

Adobe Experience Cloud Blog

MAY 7, 2021

The top growth activity for SaaS companies is new customer acquisition, which has been choked off for many businesses right now, and 59% of SaaS companies rate renewals and customer retention as second most important. Easier said than done… but certainly achievable.

Management 75

Management Thought Leadership Customer Acquisition Communications 75

Lusha

NOVEMBER 18, 2024

These could include: Revenue growth rate Customer acquisition cost (CAC) Customer lifetime value (CLTV) Sales cycle length Lead conversion rate Customer satisfaction scores By tracking these KPIs, you can measure the effectiveness of your RevOps efforts and spot areas for improvement.

CRM 40

CRM Marketing Automation Platform Key Performance Indicator Customer Journey 40