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The Changing Role of Marketing in 2020 – Culture and Customer Experience

Marketing Insider Group

Delivering great customer experiences should be the goal of every department in the business. Build marketing into your company culture and break down silos so every department understands their part to play in the customer journey. Customer satisfaction. Customer loyalty. Customer lifetime value.

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The Changing Role of Marketing in 2022 – Culture and Customer Experience

Marketing Insider Group

Delivering great customer experiences should be the goal of every department in the business. Build marketing into your company culture and break down silos so every department understands their part to play in the customer journey. The customer experience has always been important, of course. Customer satisfaction.

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Stats roundup: the impact of Covid-19 on marketing & advertising

Econsultancy

Only 23% of executives believe the speed at which they gain accurate insights is ‘very strong’, the Digital Trends 2021 report from Econsultancy and Adobe reveals. Customer Journey Mapping Best Practice Guide. US and UK social media users most likely to advocate for a brand on price and/or value for money.