Martech

FEBRUARY 22, 2022

Use analytics to improve the customer journey. Research and data provide many insights into the efficiency of your customer support team. Data helps improve customer satisfaction with the interactions, provides insights regarding consumer behavior trends , and much more. Talk to customer-facing staff.

Customer 143

Customer Customer Journey Customer Acquisition CRM 143

Martech

JULY 25, 2022

This all translates into Marketing’s, Customer Success,’ and other functions’ requirement to play a larger, more initiative-taking role in the revenue- and customer-generation effort. This means our customer, marketing, and sales systems of record the last decade-plus must do more. Primary user = sales.

CRM 119

CRM User-Generated Marketing Automation Platform Customer Journey 119

Base.ai

MAY 16, 2019

Building bridges between customer success and marketing. Customer success teams are not marketers, but they can empower a smarter customer marketing strategy. They might even be able to pinpoint the best person within the customer organization to support an expansion campaign.

Customer 52

Customer Health Customer Journey Succession Management 52