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Running a business without a strategic customerjourney in HubSpot is like navigating a ship without a compass. The truth is that companies that master their customerjourney in HubSpot aren't just seeing incremental improvements they're transforming how they operate. It calls for collaboration, patience, and foresight.
Step 1: Identify Your Target Customers. At the beginning of the customerjourney , customers may become aware of your product or service but not quite ready to purchase. First, guide customers through the customerjourney to reveal gated content that they will find useful.
Content types can include blogs, infographics, and whitepapers that are geared toward creating interest in your products or offerings. Resources for Creating a Basic Sales Funnel/Content Journey. Take your infographic and turn it into a whitepaper. Take your whitepaper and make it a series of quote-centric social tiles.
Content Downloads: Downloading whitepapers, ebooks, or case studies shows that the lead is actively seeking information and is willing to share their contact details. Content Downloads: Whitepapers, ebooks, case studies. Content Engagement: Track how many MQLs are consuming your content (blog posts, whitepapers, etc.)
Example 2 : Visitors who download gated content like whitepapers or eBooks. Educate and Build Trust : Use automated email campaigns that share case studies, product tutorials, or customer testimonials. Example: Send a series like How [Customer Name] Increased ROI by 35% Using [Your Product]. Viewed your pricing page?
How to Develop Content for Every Stage of the CustomerJourney written by John Jantsch read more at Duct Tape Marketing. Because it is such an important piece of the marketing puzzle these days, it needs to be incorporated in every phase of the customerjourney. Mapping the CustomerJourney. Whitepapers.
Businesses are investing more in content marketing , which focuses on creating valuable content to guide buyers through the customerjourney. Now, every marketing team worth their salt is publishing content for their audience, from blog posts, to whitepapers, webinars, ebooks, newsletter, and more. It just makes sense.
This means that any page with a form on it can be considered a type of lead capture page—including ebook download pages, demo request pages, or newsletter sign-up pages. Ebooks – An ebook or a comprehensive guide can help your leads and prospects learn more and take the step to become customers.
Know Your Customer’sJourney. The B2B customerjourney is a long and winding road (typically 3+ months). This means you need to first, know your customerjourney, and second, create content for buyers at every stage of that journey. They can make a complex problem feel more manageable.
Often, this includes resources such as articles, eBooks, and whitepapers. In the consideration stage , prospective customers actively research their options—now with a deeper understanding of their problem—and evaluate specific solutions. It entices prospects to fill out a form, becoming qualified leads in your sales pipeline.
For this reason, your content is essential to entertaining, educating, and converting potential customers. The right content nurtures prospects throughout your customerjourney and ultimately turns them into loyal brand advocates that keep coming back for more.
Content downloads : Offering ebooks, whitepapers, and other resources. Sales conversion : Turning leads, trial users, or freemium users into paying customers. Stages of a marketing funnel (and where landing pages fit in) Understanding the stages of a marketing funnel is essential for effective customerjourney management.
Get Customers to Take Action. The main goal of email marketing is to get customers to take action. You may want them to download eBooks or reports, buy your products, reach out to your team, and so on. They’re more widely used than videos, case studies, eBooks, and whitepapers.
Someone later in the stages of the buying process might be looking for confirmation that your brand is indeed the one to choose, and that person might be better convinced by a whitepaper or in-depth case study. Use categories to organize your content in ways that align with your content goals and customerjourney. Create videos.
There are two primary types of landing pages, and each has significant benefits: Hub-style landing pages: These pages contain multiple offers—infographics, ebooks , videos, whitepapers, and more. So, if you’re targeting prospects further along in the customerjourney, deploying single-offer landing pages is a wise move.
Don’t assume you know each customerjourney. Segmenting your subscribers and digging into your data are the first steps to mapping customerjourneys. The more you understand about how your customers engage with your brand and when, the better positioned you are to deliver messages that resonate.
The content formats that can best serve the purpose of educating prospects include while allowing you to target the right audience include: Blog posts Social media content EbooksWhitepapers How-to videos Interactive content, such as quizzes, calculators, or questionnaires. Create Ebooks.
For example, if your goal is to nurture leads to become customers, you’ll be looking at specific metrics that contribute to this, like email engagement, since it’s the best nurturing channel. Additionally, you’ll be looking at that prospect’s customerjourney. What content are they consuming?
Every piece of content serves a specific role in generating demand, so understanding how your audience members like to consume content and where they are in the customerjourney is key. This could be a blog, case study, infographic, or video. The next transition piece is imperative: gated content.
Many businesses collect contact information using gated content – like a form someone fills out in exchange for an ebook download. If prospects find your content useful, they may move to the second stage of their journey: consideration. Whitepapers. generating leads through landing pages, contact forms, subscriptions, etc.).
It’s a marketing strategy that SaaS companies can use to attract and find their target customers. Besides writing blog posts, it involves publishing whitepapers, case studies, infographics, videos, and more. The easiest way to learn what motivates your clients’ buying behavior is by creating a customerjourney map.
The digital world has complicated the customerjourney. Where customers used to have to reach out to salespeople if they wanted to learn more about a business, they can now do the bulk of their research into a company online. Sales materials still hold an important place in the customerjourney.
Author: Anna Talerico It’s no secret that content marketers are churning out more whitepapers, ebooks, and online content than ever before, devoting huge portions of their budgets and resources to circulating as much information about their brands as possible. Use this new form of personalization in your marketing.
They managed $1 million in new business, not from tons and tons of content, but from a logical content bundle that included a whitepaper, infographic, webinar, live presentation and Slideshare. Software companies have become tech teachers with how-to videos and eBooks. Take Demandbase for example. It’s not rented space.
It also includes any blogs and articles, whitepapers, or case studies you publish. Think ebooks, whitepapers, webinars, and any how-to content you’ve created. Start by creating audience personas and customerjourney maps. Owned content channels can include your: Website and blog.
Content mapping is a process where you strategically align different pieces of your content to various stages of your customerjourney. Ensuring that all customer touchpoints are covered. Build A CustomerJourney Map. Finally, they might convert to paying customers and eventually become brand advocates.
So we write this beautiful 50 page ebookwhitepaper that we spend a lot of time and energy on, and they feed it into chat GPT and say, give me the five things I need to know here. So if that dynamic is as big as I think it is, what does that tell marketers that they need to be doing with their content?
The best way to do this is by providing potential customers with the information they can use to make an informed decision. This could be in the form of blog posts, eBooks, whitepapers, or even infographics. Map your customerjourney. Then, generate onboarding emails for each stage of the customerjourney.
For most businesses, track both micro-conversions (email signups, PDF downloads) and macro-conversions (purchases, demo requests) to understand the full customerjourney. How to improve it: Map content to specific stages in the buyer’s journey. places to download an ebook, whitepaper, etc).
The process of lead generation is basically collecting contact details from prospective customers and building meaningful relationships with them. Knowing that today’s customerjourneys get longer and more complicated, marketers like to see leads as new conversions. Offer downloadable digital content. Write more blogs.
Content mapping helps you plan for content creation that supports the customerjourney and creates a more cohesive, personalized customer experience. They have to serve different purposes as prospects are looking for varying information as they progress in the buyer’s journey. Whitepapers. Image Source.
Dig deeper: Mapping the customerjourney for SEO and marketing success Get the daily newsletter search marketers rely on. You can also demonstrate your expertise within the field with whitepapers and ebooks. Business email address Subscribe Processing. B2B SEO tips for the Awareness stage 1.
This includes blog posts, landing pages, eBooks, webinars, whitepapers, and more. Common examples of content include eBooks, blogs, demos, webinars, whitepapers, guides, checklists, infographics, and landing pages. You’ve likely already mapped-out customerjourneys with multiple buyer personas you actively target.
Landing pages also help to: Simplify the customerjourney. Its purpose is to capture visitor information in exchange for something of value, like an ebook, template, or whitepaper. But the benefits don’t stop there. Improve your data collection and analysis. Segment and personalize your marketing content.
The process starts when a lead first interacts with your brand, whether that’s by signing up for a newsletter, downloading a whitepaper, or attending a webinar. If you're nurturing leads who downloaded an ebook on 10 Tips for Better Email Marketing , use your follow-up emails to dive deeper into each tip.
For instance, during an ebook campaign, you’ll create a few different assets – not just the ebook, but also the landing page, ads, etc. Instead, they are already part of the customerjourney. But what else will you produce – whitepapers, blogs, videos, etc.? Obviously, a website is a basic requirement.
A content marketer, for example, could create a series of blog posts that generate leads from an ebook. If you can improve your customer'sjourney through the buying cycle by using digital technologies, then it's likely to reflect positively on your business's bottom line. Short videos. Consideration Stage. Image Source.
Customerjourney. The customerjourney covers the different stages that a consumer goes through throughout the purchase process, from the first contact with the brand to post-sale. There are countless other methods to apply such knowledge: blog posts, landing pages, whitepapers , quizzes , ebooks , and more.
Longer customerjourneys and drawn-out purchase decisions influenced by multiple touchpoints. The team creates tons of material and makes it freely available to its target audience as blog posts, ebooks, guides, webinars, YouTube videos, and newsletters. Engaging potential customers at multiple touchpoints gives Close.io
The key focus is not on immediate sales but on cultivating a pool of potential customers who are familiar with your brand and intrigued by what you have to offer. This involves creating and distributing valuable content that resonates with your target audience, such as blog posts, ebooks, infographics, videos, and podcasts.
Provide various resources such as eBooks, guides, whitepapers, checklists, tutorials, tools and anything else you can produce that gives value to your audience members. You need to factor mobile into an omnichannel customerjourney and finding new and improved ways to reach and engage your audience.
We published our findings in the ebook, Consumer Attitudes Towards Content. For example, if you produce a well-researched e-book with original data, create derivative content like a whitepaper, webinar, and blog post showcasing the research to maximize the reach of your hard work. Image Source.
Find out where your ideal customers hang out and what types of content are most likely to bring them to your brand with a cross-platform lead generation content marketing experiment. Here are a few ways to declutter and enhance the customerjourney: Adding clear product benefits to your hero section copy.
Identify your target audience Use different content formats Map your content to the customerjourney Optimize your content for SEO Write more inclusive content Identify the most relevant channels Update and refresh outdated content. Then answer those questions with content like blog posts, ebooks, whitepapers, and videos.
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