Customer Journey Management New Technology Succession Management 
Sprout Social
JUNE 26, 2023
Creates a consistent brand experience: An integrated customer experience provides a consistent brand experience for users across every touchpoint, whether chatting with a customer support agent over the phone or visiting a physical store. Talk to stakeholders who regularly interact with customers.
Martech
JANUARY 13, 2022
Lead management. Marketo offers campaign cloning across programs, workflows, and assets and integrates with Salesforce, Microsoft Dynamics, SAP, and other CRM systems to increase lead management effectiveness. Tasks can also be managed from within CRM systems. Webinar and conference services. Video/interactive applications.
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