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David Welch, former VP of Marketing Insights & Operations, once summarized the future of marketing in six words. Data allows you to analyze the market, segment your audience, develop a positioning strategy, and create customized messages for targeted prospects. Analyze Your CustomerJourney.
However, you’ll still need to create personas to identify the best products or services to cross-sell or upsell that are most relevant to each customer’s unique interests. Develop a CustomerJourney. Map Products and Solutions to Segments.
To be successful, especially with predictive-driven marketing, you need effective techniques to segment and target these groups. Activate your customers’ journeys. projected revenue, conversion rates, and sales effort) of new marketsegments, as opposed to focusing on a raw metric like lead volume.
Understand their pain points, their needs, and the questions they’re asking during each stage of the customerjourney. Are you aiming to generate leads, boost brand awareness, or establish thoughtleadership ? Is it industry leaders, potential clients, or maybe a niche segment within your market?
For example, increasing sales revenue by 20% in the target marketsegment identified by the business expansion plan is better than trying to target a new audience that’s less relevant to the business plan. Salesforce positions itself as the customer-first CRM platform.
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