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68% of businesses plan to increase their spending on customer experience. 44% of consumers consider customerloyalty to be a relic of the past (Source: Avaya and BT Research). Referred customers deliver 16% higher lifetime value (Source: Wharton School of Business). Source: White House Office of Consumer Affairs.
According to Statista , digitalbuyers have been increasing year-on-year worldwide between 2014 and 2021. So, with third-party cookies unable to entice users to your site, it will be key to capture attention and provide seamless experiences when customers arrive on your site. Your brand relies on customers and customerloyalty.
That’s over 2 billion people that are digitalbuyers. When buying online, digital shoppers might be affected by a variety of digital resources, such as company emails and product reviews. How many people shop online? More than one out of every four people is an online shopper.
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