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It also released the SAP Emarsys annual CustomerLoyalty Index. The integrations are clearly aimed at enterprise-level SAP customers. Gainsight is likely to be of more interest in the B2B space while ChannelEngine offers opportunities for ecommerce businesses. The announcements coincided with SAP CX Live, an online event.
This may imply deploying your team as strategists, thought associates, and the customer’s advocate internally to meet those demands. However, customersuccess is more than just fulfilling customer needs. It’s also about focusing on customer relationships.
Companies like Netflix and Uber have mastered this strategy, gaining customerloyalty without significant price raises. Monitoring sales trends and customer feedback following price reductions provides valuable insights for further price strategy adjustments.
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