Remove Customer loyalty Remove Gen Z Remove Millennials
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‘Tis the season for scrolling: 89% of consumers say social media influences their holiday shopping

Sprout Social

This is especially true for younger consumers, as 57% of Gen Z will use social more for gift inspiration. Nearly two-thirds (60%) of consumers would pay more for products that have a favorable reputation on social, be it through user-generated content, influencer nods or viral posts. This number goes up to 21% among Gen Z.

Gen Z 121
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A guide to choosing the most effective social media networks for your brand

Sprout Social

Gen X leads the way in Facebook usage, followed closely by Boomers and Millennials. Consumers across all ages are also likely to turn to Facebook for social media customer service. That number climbs even higher for Gen Z. For Gen Z especially, TikTok is more than a social network.

Gen Z 123
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How to Use Content Segmentation to Tailor Marketing Campaigns

Scoop.it!

By knowing what your customers want, you can create resonating, need-fulfilling content on your customers’ preferred devices and platforms. This optimizes your content for conversions and generates engagement like click-throughs, comments, likes, and shares. Chances are, your customer segments will have channel preferences.

Gen Z 111
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The Top Social Media Platforms to Use in 2024 for Your Brand

Vertical Response

billion people use Facebook Groups each month, creating a space for personalized interactions and community building Creating private groups enables businesses to cultivate customer loyalty and exclusivity. Customer service is another area where Facebook excels. Influencer marketing is another area where Instagram shines.

Gen Z 101
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Employee advocacy: How it works + how to get started

Hootsuite

Fifty-six percent of millennial and Gen Z consumers trust influencers more than brands. Research suggests that businesses with engaged employees show higher profitability (+23%), customer loyalty (+10%), and productivity (+18%). And hey, creating a great place to work has many other benefits.

PR 114
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The creator economy: Making dollars and sense out of social partnerships

Sprout Social

TikTok TikTok is a go-to platform for brands looking to partner with creatorsespecially when they want to tap into Gen Z audiences and leverage short-form video. Snapchats fast-paced, immersive and ephemeral content is a strong draw for younger audiencesparticularly Gen Z and Gen Alpha, who connect with the unique storytelling style.

Gen Z 96
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51% of consumers would leave a brand if digital experience isn’t as good as in-person

Martech

consumers (51%) say they’d be less loyal to a brand if the digital experience isn’t as enjoyable as in-person, according to PwC’s Customer Loyalty Survey 2022. For Gen Z, that number soared to 69%. The younger your customers are, the more likely they’ll flee, according to the PwC findings. Why we care.

Gen Z 122