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These days, you can’t just bombard your target audience with tons of generalized content and hope something sticks. You need to do what your competitors are doing: deliver tailored, personalizedmarketing messages. Of course, it would be impractical to create unique content for every single customer.
SAP today announced integrations with customer success and product experience vendor Gainsight and online marketplace integrator ChannelEngine. It also released the SAP Emarsys annual CustomerLoyalty Index. The integrations are clearly aimed at enterprise-level SAP customers. GenZ values innovative marketing.
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To keep up with changes in customer behaviors and maximize ongoing sales, brands should move from traditional customer journey marketing to the customerloyalty loop. These milestones determine your customer lifecycle stage segments. The number is even higher among younger consumers.
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