Connecting digital experience to strategy: Best of the MarTechBot
Martech
JUNE 24, 2024
To achieve this, here are four key performance indicators (KPIs) that you should keep track of: 1. Customer Satisfaction Score (CSAT): Measure the satisfaction level of your guests through surveys or feedback forms. Net Promoter Score (NPS): Assess the likelihood of your guests recommending your hotel to others.
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