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Share Today I presented on the Focus webinar titled “ The Secrets to B2B Social Media Success Revealed&# where I discussed how to integrate social media into your marketingmix. We have to become social marketers, sales people and customer service reps. The bottom line: the question is no longer “Should we?”
And I have already described how organizations need to integrate social media engagement into the marketingmix as well as into the DNA of our organizations. All this got me to wondering about the future of social media marketing roles. Dan Greenfield/PR+MKTG Camp Dec 16 2010 Good post. The Secret To B2B Social Media?
And I have already described how organizations need to integrate social media engagement into the marketingmix as well as into the DNA of our organizations. All this got me to wondering about the future of social media marketing roles. Dan Greenfield/PR+MKTG Camp Dec 16 2010 Good post. The Secret To B2B Social Media?
. “Social&# meaning that the buyer is really in charge, that inbound techniques will drive the majority of our results, that content is still the key but social context is just as important and that social will move beyond Marketing and PR in B2B organizations and will begin to invade customer service, operations, HR and sales.
Michaels B2BMarketingInsider blog is dedicated to sharing the ideas, topics and marketing strategies that drive real results like sales, leads, and higher customerloyalty. Michael Brenner is the author of B2BMarketingInsider and serves as Director of Online and Social Media Marketing for SAP.
In his purely interactive session, Frank received this question: Do you see social media creating a convergence of marketing, PR, and customer service? She even references Frank and @ComcastCares as an example of Customer Service folks doing some PR.
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