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SAP today announced integrations with customersuccess and product experience vendor Gainsight and online marketplace integrator ChannelEngine. It also released the SAP Emarsys annual CustomerLoyalty Index. The integrations are clearly aimed at enterprise-level SAP customers. Gen Z values innovative marketing.
This means everyone, from sales reps to marketers to customersuccessmanagers, understands why data is important and uses it to make decisions. Customer Satisfaction (CSAT) measures how satisfied customers are with your product or service. A high NPS indicates strong customer advocacy.
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