Martech

SEPTEMBER 24, 2024

SAP today announced integrations with customer success and product experience vendor Gainsight and online marketplace integrator ChannelEngine. It also released the SAP Emarsys annual Customer Loyalty Index. The integrations are clearly aimed at enterprise-level SAP customers. Gen Z values innovative marketing.

Gen Z 63

Gen Z eCommerce Customer loyalty Customer Journey 63

Adobe Experience Cloud Blog

OCTOBER 22, 2013

Keeping track of these indicators helps customer success managers effectively predict whether or not a customer will remain loyal when it’s time to renew. Depending on your product, a customer who signs on to the service only six times in two weeks may be less likely to renew. Renewal date. Current value.

Customer 134

Customer Thought Leadership Customer loyalty Succession Management 134

OnPassive Marketing

AUGUST 25, 2022

Maintaining Customer Loyalty: If you focus on providing excellent and helpful content, you can create loyal customers. Provide your customers additional value, and they will likely buy from you again. Either way makes it easier for you to provide better customer service.

Product Marketing 90

Product Marketing Product Management Customer Acquisition 90

Martech

FEBRUARY 27, 2024

For many large platform vendors, understanding the scope of each customer’s data architecture is necessary in order to assess where integrations with their product are required and to successfully manage platform implementation.

Transform 113

Transform CMO User-Generated Customer loyalty 113

Base.ai

APRIL 18, 2022

If you’re having trouble finding someone with “Customer Marketing Manager” as their previous job title, try looking for the following: Loyalty Manager Often found in the B2C world, Loyalty Managers are responsible for cross-functional collaboration, customer satisfaction, and building and rewarding customer loyalty.

Customer Marketing 52

Customer Marketing Management Customer Customer loyalty 52

Martech

FEBRUARY 22, 2022

CSAT surveys measure customers’ satisfaction with the product or service they receive from you. NPS is a customer loyalty score derived from asking customers, “On a scale from 0 to 10, how likely are you to recommend this product/company to a friend or colleague?”

Customer 143

Customer Customer Journey Customer Acquisition CRM 143

Digital Marketer

MAY 25, 2023

This may imply deploying your team as strategists, thought associates, and the customer’s advocate internally to meet those demands. However, customer success is more than just fulfilling customer needs. It’s also about focusing on customer relationships.

Customer 74

Customer User-Generated eCommerce Education 74