10 Customer Experiences You Need To Deliver Today
Marketing Insider Group
JULY 15, 2015
68% of businesses plan to increase their spending on customer experience. 44% of consumers consider customer loyalty to be a relic of the past (Source: Avaya and BT Research). Shoppers use an average of 10.4 Referred customers deliver 16% higher lifetime value (Source: Wharton School of Business). 82% of U.S.
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