Martech

MARCH 11, 2025

The fun part of testing is developing reasonable hypotheses that might explain customer behavior. The “why” can only be known by asking customers through ongoing outreach, feedback sessions, and research. I say this confidently because it’s a customer-first approach.

Whitepaper 85

Whitepaper Customer Journey Transform Customer 85

Buffer Marketing

JANUARY 7, 2025

Attentive: Personalize messages at scale Source: Attentive Attentive is a B2C email and SMS marketing software that helps brands create tailored experiences for each customer. Plus, it integrates seamlessly with Hubspot's CRM (customer relationship management software) so you can track the entire customer journey.

Price 119

Price Thought Leadership Transform User-Generated 119

Neil Patel

JANUARY 17, 2022

One of the most effective strategies to build a personal connection is personalized marketing. What exactly is personalized marketing, and what are the benefits ? Hint: It’s more than adding “$FNAME” to your email marketing!). What Is Personalized Marketing? Segmentation.

Personalized Marketing 130

Personalized Marketing Branding Customer loyalty Transform 130

Customers.ai

FEBRUARY 28, 2024

Though it’d be nice if they arrived immediately at the product they were interested in and bought it right away, most customers go on a long journey before ultimately forking over their cash. Understanding each customer’s journey, then, is absolutely key to building a better, more efficient marketing and sales process.

Customer Journey 64

Customer Journey Customer Transform Outbound Marketing 64

Scoop.it!

JULY 18, 2024

You need to do what your competitors are doing: deliver tailored, personalized marketing messages. Of course, it would be impractical to create unique content for every single customer. Different customers need bags for different reasons — for school, hiking, weekend breaks, or to make a fashion statement.

Gen Z 111

Gen Z Millennials Fashion Marketing 111

Martech

OCTOBER 2, 2024

In the era of big data, businesses have recognized the value of collecting vast amounts of information about their customers, operations and market trends. Anticipate customer needs. Anticipating customer behavior to drive personalization. Optimizing marketing campaign performance. Improved customer loyalty.

Analytics 91

Analytics Transform Customer Acquisition Customer loyalty 91

Martech

AUGUST 24, 2023

The universal goal of most marketing leaders is to create seamless, personalized customer experiences that resonate with audiences on a profound level, inspiring trust and loyalty. However, the path to delivering personalized content across channels can be complex and exhaustive. Click here to view more MarTech webinars.

Personalized Marketing 98

Personalized Marketing Customer Journey Marketing Marketers 98

Litmus

MARCH 31, 2022

Personalization gives marketers an opportunity to position a brand or company differently from competitors (even when the product or service is a commodity). Businesses that personalize their marketing see more customer recommendations, referrals, and more repeat purchases—and it pays off.

Personalized Marketing 94

Personalized Marketing Marketing Marketers Traditional Marketing 94

Hubspot Marketing

MAY 25, 2023

Today, the bar for personalized customer engagement is higher than ever. As a marketer, you know that customer data is key to delivering personalized experiences that drive growth. Even better, both first-party and third-party customer data can be unified in the warehouse.

Personalized Marketing 137

Personalized Marketing CRM Marketing Marketers 137

Customers.ai

NOVEMBER 25, 2024

website visitor identification, customer journey insights and remarketing platform to skyrocket conversions and sales. CRM Systems: Build Customer Profiles That Mean Business A CRM is only as effective as the data it’s built on. Pro tip: Check if the tool offers API support for custom integrations. Let’s get into it.

eCommerce 88

eCommerce Price Customer Journey CRM 88

Use Insider

APRIL 12, 2023

Complex omnichannel customer journeys ‘Customer journey’ refers to the path that takes a shopper from: Not knowing a product > Purchasing > Becoming a loyal customer It lays out all touchpoints that your customer may have with your brand before, during, and after the experience of that product.

Customer Journey 52

Customer Journey Customer Gen Z Shoppers 52

Marketing Insider Group

APRIL 6, 2021

You probably already know how powerful customer retention can be for your business. However, in today’s world, where we can utilize predictive analytics tools to create highly personalized experiences for customers, it’s critical to focus on delivering value over making a sale or focusing too much on cost. Quick Takeaways.

Content Marketing 145

Content Marketing Customer Marketing Marketers 145

SmartBrief - Marketing

FEBRUARY 12, 2025

But for B2B marketers, the key is turning those insights into conversions. Its a far more efficient and effective way of driving sales than simply guessing which potential customers are likely to buy. Intent data plays a crucial role in improving personalization.

CRM 85

CRM Customer Journey Education Marketing Strategy 85

Martech

OCTOBER 6, 2021

In the martech world, a tool unites customer data just like fans at a national sporting event: a Customer Data Platform (CDP). A database often used by marketers and CX teams to ingest customer data from relevant platforms and channels, CDPs provide a single, unified view of your customer. The post U.S.

Customer 100

Customer Customer loyalty Customer Journey Analytics 100

Martech

FEBRUARY 19, 2024

Answer Some data analytic goals for an insurance marketing department may include: 1. Customer segmentation: Utilize data analytics to segment customers based on demographics, behavior, and preferences. This helps in targeting specific customer groups with personalized marketing campaigns and offers.

Customer Acquisition 105

Customer Acquisition Analytics Customer Key Performance Indicator 105

Search Engine Land

AUGUST 24, 2023

The universal goal of most marketing leaders is to create seamless, personalized customer experiences that resonate with audiences on a profound level, inspiring trust and loyalty. However, the path to delivering personalized content across channels can be complex and exhaustive.

Personalized Marketing 77

Personalized Marketing Customer Journey Marketing Marketers 77

Sprout Social

JUNE 26, 2023

In a world where social media and technology have leveled the playing field between brands large and small, leaders know the only true differentiator is customer experience (CX). Besides workflow efficiencies, AI tools provide nuanced insights that can transform your customer journeys to become more engaging and supportive.

Customer 124

Customer Price Transform Logistics 124

Customers.ai

DECEMBER 4, 2024

They help you identify who your customers are, what they care about, and how they prefer to engage. Audience segmentation tools work by slicing and dicing your customer data into meaningful groups so you can target the right people with the right message at the right time. Bottom line? Average rating: 4.9/5 Who is it perfect for?

eCommerce 75

eCommerce Shoppers Price Customer Journey 75

Martech

NOVEMBER 28, 2023

Personalization plays a crucial role in various industries, particularly in hospitality. It empowers businesses to customize experiences and services based on individual customer needs and preferences, ultimately leading to heightened satisfaction and loyalty. Let’s delve into this captivating domain.

Customer loyalty 106

Customer loyalty Customer Food Entertainment 106

Duct Tape Marketing

DECEMBER 20, 2024

For over 30 years, Ive been committed to helping small and medium-sized businesses achieve their goals through systematic, strategic marketing. My experience has taught me one thing above all else businesses succeed when they solve their customers greatest problems and stick to a clear, repeatable approach.

Market Trends 73

Market Trends CMO Transform Influencer Marketing 73

Martech

FEBRUARY 16, 2024

Engaging today’s customers is like trying to hit a moving target. This article reveals how to implement the technologies and strategies necessary to understand, align and act on individual customer contexts for situational engagement. Collect and integrate diverse data types to build comprehensive customer profiles.

Customer 117

Customer Transform eCommerce Analytics 117

Martech

SEPTEMBER 24, 2024

SAP today announced integrations with customer success and product experience vendor Gainsight and online marketplace integrator ChannelEngine. It also released the SAP Emarsys annual Customer Loyalty Index. The integrations are clearly aimed at enterprise-level SAP customers. Gen Z values innovative marketing.

Gen Z 59

Gen Z eCommerce Customer loyalty Customer Journey 59

Scoop.it!

OCTOBER 5, 2023

According to Gartner , the global SaaS market is expected to reach $195,208 million by the end of 2023. With the rise in competition, SaaS companies must find ways to stand out and win more customers. Building a cross-functional team ABM requires a cross-functional team that includes sales, marketing, and customer success.

Customer 116

Customer Analytics Marketing Marketers 116

Customers.ai

NOVEMBER 14, 2024

Want to send a special discount to customers who haven’t bought anything in a while? Personalization That Actually Feels Personal Forget those cringey “Dear [First Name]” emails. It’s real insights that help you make better marketing decisions. Highly personalized emails that turn casual browsers into loyal buyers.

Email Marketing 83

Email Marketing eCommerce Shipping Analytics 83

Martech

JANUARY 30, 2023

The first part (one-to-one, omnichannel personalization) can be found here. Today’s customers have two, sometimes opposing needs. They want to receive highly personalized content, offers and experiences while maintaining a high level of data privacy. Understand how their customer data is sourced and used.

Customer 108

Customer CRM Advertising Advertisers 108

Use Insider

NOVEMBER 13, 2024

Adobe Target for A/B testing and personalization. Adobe Analytics for customer journey analytics Adobe’s Real-Time CDP for data unification. Marketo Engage for marketing automation. Put simply, Adobe now offers a plethora of tools for creating personalized customer experiences across channels. And much more.

Customer Journey 52

Customer Journey User-Generated eCommerce Marketing 52

Martech

MAY 30, 2023

Where do you collect customer behavioral data? To answer this, here’s a look at some how well-known companies are successfully using a range of different marketing personalization software solutions. Google campaigns resulted in a 700% growth in ROAS and a 65% decrease in customer acquisition cost (CAC).

Customer Acquisition 133

Customer Acquisition Customer Journey Marketing Marketers 133

Duct Tape Marketing

MAY 12, 2022

Using Personalization Data To Reshape Your Customer Experience written by John Jantsch read more at Duct Tape Marketing. Marketing Podcast with Brennan Dunn. In this episode of the Duct Tape Marketing Podcast , I interview Brennan Dunn. It’s given your company access to a global customer base.

Customer 96

Customer Copywriting CRM Customer Journey 96

Martech

MAY 22, 2024

Using AI and customer data to enhance the customer experience By leveraging AI, brands can transform their customer data platforms (CDPs) into potent tools for real-time, data-driven decision-making. The strategic use of AI allows brands to gain a more comprehensive view of their customers.

Transform 123

Transform Customer Journey Key Performance Indicator New Technology 123

Search Engine Land

NOVEMBER 28, 2023

Personalization plays a crucial role in various industries, particularly in hospitality. It empowers businesses to customize experiences and services based on individual customer needs and preferences, ultimately leading to heightened satisfaction and loyalty. Let’s delve into this captivating domain.

Customer loyalty 86

Customer loyalty Customer Food Entertainment 86

Martech

FEBRUARY 21, 2024

In my last article , we looked at how to best use data during the purchase stage of the customer journey and how effective use of data can enhance outcomes for both the customer and the brand. This is the third stage of the customer journey, where we work to retain and engage our existing customers over time.

Customer Journey 94

Customer Journey Transform Customer Acquisition Price 94

Martech

JUNE 23, 2022

Five years ago he found himself faced with the task of unifying customer identities across multiple brands and experiences. We help brands create a golden record of their consumer by resolving all identities that the consumer might use,” said John Nash, Redpoint Global’s chief marketing and strategy officer. “We

Transform 103

Transform Customer Branding Food 103

Customers.ai

DECEMBER 11, 2024

website visitor identification, customer journey insights and remarketing platform to skyrocket conversions and sales. Are they returning customers looking for their next purchase? Generic marketing: Without real insights, youre stuck serving the same, uninspiring messaging to everyone, regardless of their interests.

Shipping 77

Shipping Shoppers Law eCommerce 77

Martech

FEBRUARY 23, 2024

Journey stage tagging. By labeling assets with the customer journey stage they support — from “awareness” to “decision” — marketers can guide content consumption in a way that mirrors the buyer’s journey, providing timely and appropriate content at each step.

Transform 113

Transform Customer Journey Analytics Millennials 113

Martech

JUNE 4, 2024

In a somewhat ironic twist, marketing leaders are faced with a choice of how to respond: rebalance budgets for growth and ROI through media or purchase more technology to make effective use of the tools they already own. Ask questions such as “How competitive is the customer experience in my industry?” Is that number increasing?

Transform 119

Transform Customer Journey Marketing Marketers 119

Hubspot Marketing

APRIL 4, 2023

For marketers, behavioral insights are not only interesting but key for understanding their audience, going beyond demographic and geographic data. In order to understand your audience's behaviors, marketers can implement behavioral segmentation, an analysis that groups prospects and customers into different segments based on how they behave.

Customer loyalty 144

Customer loyalty Customer Journey CRM Product 144

Use Insider

NOVEMBER 8, 2023

What is personalized marketing ? Personalized marketing (sometimes called one-to-one marketing or individual marketing) is a strategy designed to tailor the entire brand experience of visitors and customers to their needs, interests, and preferences. Maximized marketing efforts and budget.

Personalized Marketing 52

Personalized Marketing Customer Journey User-Generated Marketing 52