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Marketers Spend on New Technologies While Battling Usage and Impact Challenges

The CMO Survey

The emphasis in managing Martech is reported to be on “optimizing existing tools,” “identifying tools for a stronger customer experience,” and “identifying what can be linked together to form powerful capabilities,” while “hiring or retaining talent” and “creating a shared cross-enterprise strategy” are given less attention. Yet, only 56.4%

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Why starting small with AI pilots before scaling is a mistake

Martech

Ultimately, AI pilots lead to disconnected efforts and fail to meet the urgent demands for ROI that many marketing leaders face. The problem with AI pilots Too slow for the pace of business AI pilots might sound like a lower-risk way to ease into new technologies, but they often come with a downside — things move too slowly.

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Does ‘always-on’ marketing improve customer experiences?

Martech

No marketer wants to overcommunicate with their target customers. But the demands of a campaign-driven strategy often result in flooding customers with sales offers to promote their product or service. Does ‘always-on’ marketing improve customer experiences? Souce: Pega. Learn more here.

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2025 GTM forecast: Key shifts redefining the future of go-to-market strategy

Martech

As businesses prepare for 2025, go-to-market (GTM) strategies are undergoing major shifts driven by new technology, evolving customer demands and increased executive scrutiny. B2B marketers and sales teams love frameworks, and good ones have value. These are a few of the changes that are coming in 2025 and 2026.

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How to build customer profiles using a CDP

Martech

Implementing a customer data platform (CDP) can be complicated for an organization of any size. I like to think of it as a sandwich, where the customer data lives in the middle of that sandwich, but you can’t have the filling without the outside pieces [holding it together],” said Gavin Estey, technical director, Appnovation. “The

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The best deployment model for martech genAI

Martech

What sets these companies apart is their customer-centric approach to genAI. This flexible strategy allows them to avoid the common pitfall of introducing new technology without a clear purpose. Instead, they focus on delivering the right solution to meet customer needs.

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Marketo experts share tips for successful MAP implementations

Martech

Make sure marketing and sales teams are connected The most crucial part of implementing a MAP is ensuring alignment across all the stakeholders in the business who will use the new technology. It’s essential to connect sales and marketing because the MAP shares many functions across these teams. “It

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