article thumbnail

Oracle announces Guided Campaigns and boosts customer service with genAI

Martech

Building on the existing capabilities of Oracle Fusion Marketing and Oracle Fusion Sales , Guided Campaigns directs marketers through a step-by-step process to generate automatically qualified leads and deliver them to sales as conversation-ready opportunities. Guided Campaigns. ” GenAI for custom service.

Customer 119
article thumbnail

Why you’re not getting credit for your marketing efforts — and how AI can help

Martech

Here, for example, if marketing participates in a trade show and showcases its latest product, the metrics should be shown with all the other activities happening simultaneously (i.e., direct marketing, sales calls and web visits). Algorithms can describe product offerings in various ways depending on the audience. (The

article thumbnail

Differentiated Marketing: Comprehensive Guide

Neil Patel

Additionally, by tailoring messages to specific segments, businesses can create a more personal connection with their customers, improving customer satisfaction and loyalty while building their customer base. You can implement customer segmentation in a variety of ways, including: Age Gender Location Hobbies.