Tue.Jan 14, 2025

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7 proven strategies for effective B2B customer retention

Martech

To paraphrase an old saying: New customers are silver; old customers are gold. Keeping customers you already have is less expensive, consumes less time and provides a reliable income stream. Despite this, marketers spend remarkably little effort on customer retention. About how much time and effort, and on a percentage basis, are you seeing being absorbed by retention marketing in your world?

Customer 127
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How to Target the Right Audience on Social Media

Marketing Insider Group

Social media is changing how businesses operate by giving them opportunities to connect with customers, build brand loyalty , and drive growth. However, you’ll need to reach the right people to take full advantage of its impact. Targeting the right audience on social media is the key to standing out and getting your message in front of the right people.

Insiders

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Copy this 7-Point Marketing Ops Assessment For Your Team

The Marketing Operations Leader

In this edition: A 7 Point Marketing Ops Assessment Template The Marketing Ops Wheel: A Visual Framework Podcast Interview With Sarah Krasnik Bedell: A Data Engineer Turned Marketer Exclusive For Paid Subscribers: The Truth About the Ugly Times in My Marketing Ops Career and How They Led Me to Success Don’t Miss This Week’s Free Marketing Ops Interview Bootcamp - Make Sure to Sign Up The Secret to Great Marketing Measurement?

Marketing 130
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Stop defending your marketing budget — start proving its value

Martech

Let’s be honest: seeing Gartner’s latest CMO spending report probably made your stomach drop. Marketing budgets are down 15% year-over-year. Only 24% of CMOs feel confident about their 2024 funding. This sparked doom-and-gloom predictions about marketing’s diminishing role in 2025. But here’s the truth: this isn’t a crisis of budgets its a crisis of imagination.

Transform 120
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How to Make Marketing Mail Memorable

DirectMail2.0

Marketing mail often faces tough competition for attention, arriving alongside bills, flyers, and generic promotions. However, with the right approach, marketing mail can stand out, spark inspiration, and achieve significantly better response rates. Here are actionable recommendations for printers and graphic designers to elevate their mail campaigns and make them unforgettable. 1.

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Why full-funnel marketing is key to profitability

Martech

How often have you seen ads promising a single tool or platform as the ultimate solution to all your marketing challenges guaranteeing quality leads and sales while saving you time and money? If it sounds too good to be true, it probably is. No one consumes media in a vacuum, so why limit your marketing to a single channel? Focusing on the platform with the highest ROI may seem efficient, but it neglects potential customers at various stages of their journey.

More Trending

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Start 2025 strong with data-driven strategies for retail success by Edna Chavira

Martech

The new year is the perfect time to sharpen your strategies and set the foundation for success. Join Data-Driven Strategies for Retail Success and learn how to harness the power of data and technology to elevate your marketing efforts. Learn how leading brands are using cutting-edge techniques to drive resultsand how you can apply these insights to your own strategy.

Retail 107
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How to create a Facebook Business Page: New tips for 2025

Hootsuite

A Facebook Business Page is a public profile on Facebook that businesses, organizations, and public figures can use to promote themselves. Customers can follow (or Like) Facebook Business Pages to see content from and connect with their favorite brands, companies, and creators. You need a Facebook Business Page to run Facebook ads, open a Facebook shop , or create a Facebook Group managed by your brand.

Analytics 106
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Google’s search market share falls below 90% for first time since 2015

Martech

Googles share of the global search engine market fell below 90% for the first time since 2015, according to Statcounter. Googles global search market share was under 90% during each of the final three months of 2024. The data. Heres a screenshot of the 2024 search market share, showing Google dipping below 90% to 89.34% in October; 89.99% in November; and 89.73% in December: And heres the last three-month stretch where Googles search market share was under 90%, in 2015: 89.62% in January; 89.47

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Creating AI Agents: The Future of Work is Here

Social Media Examiner

Wondering how to use AI agents to enhance your work? Not sure where to start? In this article, youll discover examples of how AI agents are already transforming customer service, sales, and operations and learn how to stay ahead of this revolutionary change. How AI is Changing the Way We Work and Do Business: The […] The post Creating AI Agents: The Future of Work is Here appeared first on Social Media Examiner.

Transform 120
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Making the Moment: The Art of Creating Events That Drive Results

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

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The Breakup Blueprint: Fixing Agency-Client Relationships Before They Fail

Set Up

In the 6th annual Set up Marketing Relationship Survey , we uncovered that 40% of Clients intended to switch Agencies in the next 6 months. Although this is significantly less from previous years, the sentiment remains the same: Clients desire more from their Agency partners. Our recent blog, The Truth About Agency Breakups: What Clients + Agencies Really Think , revealed that Clients are unhappy with the delivery of their Agency partners, and in order to improve the outcome, both Agencies and

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13 HubSpot updates from December to kickstart your 2025

Martech

Its always easy to miss things like software updates in December because the end of the year and the holiday season consume a lot of our attention. HubSpot launched 97 updates in December 2024. Because you’re busy getting down to business in 2025, weve identified the 13 most impactful updates to elevate your teams performance and strategy. These updates focus on helping you manage sensitive data securely, optimize user workflows and enhance team productivity.

CRM 61
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What is AI in Sales? Solving Sales Leaders' Biggest Challenges

Six & Flow

Admit it or not, the sales landscape is shifting faster than ever. The pressure to meet quotas, outperform competitors, and keep up with rapidly evolving technologies has got many of us overwhelmed. And let's face it, the market isn't exactly handing out opportunities on a silver platter. This is where AI in sales comes in. What is AI in sales? Well it helps you tackle their most persistent pain points and enable your sales reps to perform better.

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Should You Prioritize Speed or Agility? (No, They Aren’t the Same)

Content Marketing Institute

By Robert Rose. Synthetic voice and sound recording created by Everlit based on the voice of Robert Rose (with his permission). Have you seen that video of Mark Zuckerberg talking about the difference between Metas and Apples development approaches?

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Sneaking In Via Life’s Side Doors

David Meerman Scott

My father graduated from Harvard Business School in 1958. He really, really wanted me to go too. I took a swipe, applying to HBS in the late 1980s. Rejected! I failed to be allowed to enter via Harvards tightly locked front door.

Branding 101
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12 Best Print-On-Demand Companies and Sites Reviewed for 2025

Zumvu

E-commerce has made a radical change in the way business is conducted and has provided scopes for entrepreneurs in terms of reaching an international audience with nominal start-up costs.

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CMO Strategy: 5 Golden Marketing Opportunities to Take Your Brand to the Next Level

Traackr

Optimize your CMO strategy with five key opportunities to boost accountability, collaboration, and ROI in today's fast-paced market.

CMO 52
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B2B Lead Generation that Works

SMA Marketing

Discover effective B2B lead generation strategies to attract, nurture, and convert leads into customers. Explore proven tactics to drive measurable ROI.

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The Intersection of AI and Sales: Personalization Without Compromise

Speaker: Jesse Hunter and Brynn Chadwick

Today’s buyers expect more than generic outreach–they want relevant, personalized interactions that address their specific needs. For sales teams managing hundreds or thousands of prospects, however, delivering this level of personalization without automation is nearly impossible. The key is integrating AI in a way that enhances customer engagement rather than making it feel robotic.

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How to Measure ABM Success with HubSpot

Aspiration Marketing

Instead of scattering your efforts across a vast ocean of leads, account-based marketing (ABM) helps you hone in on the high-value accounts most likely to convert. But precision targeting is only half the battle. To truly unlock ABM's potential, you need to measure your progress and fine-tune your approach. HubSpot offers a robust suite of tools that make this process insightful and efficient.

Transform 264
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Content Mills Don‘t Work — Here’s Why

Hubspot Marketing

Content mills: the corner of the internet where everyone's promised the moon, but most people are left in the dark. Writers are offered an opportunity to be nurtured by editors, build their writing skills, and develop a professional portfolio. Companies are promised quality work that's delivered quickly for a minimal investment. I don't think anyone comes out a winner in 90% of these arrangements.

SEO 123
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Data, AI and advertising: 2025 predictions

Martech

In the new year, advertisers will look to improve ad experiences and targeting to boost efficiency. While audience expectations will continue to rise, so will the need to prove ad effectiveness. We asked experts to share their views on how new tools and strategies will help advertisers and agencies make the most of their data in the coming year. Agencies leaning in Budgets will be tighter this year, so agencies will increasingly rely on technology to negotiate better deals for clients and measur

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Why Is a Marketing Strategy for Manufacturers Critical? Your Questions Answered

Tiecas

A well-defined marketing strategy for manufacturers is critical to achieving success in todays globally competitive industrial markets. By understanding buyer needs and crafting targeted campaigns, manufacturers can effectively differentiate themselves, build trust, and drive sustainable growth through quality content and thoughtful messaging. Lets dive in.

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Relevance, Reach, Revenue: How to Turn Marketing Trends From Hype to High-Impact

Speaker: Alexa Acosta, Director of Growth Marketing & B2B Marketing Leader

Marketing is evolving at breakneck speed—new tools, AI-driven automation, and changing buyer behaviors are rewriting the playbook. With so many trends competing for attention, how do you cut through the noise and focus on what truly moves the needle? In this webinar, industry expert Alexa Acosta will break down the most impactful marketing trends shaping the industry today and how to turn them into real, revenue-generating strategies.

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How to Increase Your Reach on Instagram: 14 Actionable and Easy Methods (For Every Content Type)

Buffer Marketing

Instagram reach can seem like magic. How do some creators get tons of views while others rarely see it? And why do some quick, spur-of-the-moment posts seem to get more views than others you spend  hours  creating? It’s not all smoke and mirrors. In this article, we’ll share 14 ways to get more views and increase reach on your Instagram content.

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