Customer Engagement: How Well Do You Know Your Audience?
Adobe Experience Cloud Blog
DECEMBER 15, 2017
The results of our 2017 State of Engagement Report are in, and there’s good news and bad news. I’ll lead with the positive: 98% of marketers have customer engagement strategies. 82% believe they have a deep understanding of their audience. What that says is that our customers want to be engaged by brands in meaningful ways, and marketers have gotten the message.
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