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There are plenty of studies that highlight the importance of customer retention -- oftentimes, customer retention has been found to be even more critical to your company's success than customer acquisition. For instance, research conducted by Frederick Reichheld of Bain & Company found as little as a five percent increase in customer retention can result in an increase in company revenue by 25-95%.
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Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
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Speaker: Alexa Acosta, Director of Growth Marketing & B2B Marketing Leader
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