How Can User Testing Platforms Drive Better Customer Experiences
Adobe Experience Cloud Blog
MAY 19, 2020
Customer Experience is an integral part of every business right now. According to Forbes , 81% of companies view customer experience as a competitive differentiator, yet many of them offer a sub-par experience that puts a dent on customer retention. Most brands still rely on traditional methods to gauge customer experience (CX) and the challenges posed by them are manifold.
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