The HubSpot Blog's 2023 Marketing Strategy & Trends Report: Data from 1,200+ Global Marketers
Hubspot Marketing
OCTOBER 30, 2022
Branded social media DM tactics are growing. Using social media DMs for customer service is relatively new, but already used by 29% of marketers. It has the 3rd highest ROI of any marketing trend and use will grow in 2023, with 15% of marketers planning to try it for the first time.
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