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This capability helps PR, social and customer service teams to immediately address such comments and take appropriate action. Companies today have access to innovative market research methods that can bring key insights within minutes, compared to traditional time-consuming approaches like written surveys and focus groups.
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4) Access – Another interesting value proposition is to take a market or demand that already exists and disrupt it by creating access that isn’t generally available. PR professionals and marketers had long paid thousands of dollars a year to gain access to a pool of journalists looking for sources to specific stories.
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