article thumbnail

Millennials Have Higher Expectations for CX than Older Generations

Adobe Experience Cloud Blog

adults regarding preferences and expectations for digital experiences in the retail, travel and hospitality, media and entertainment , and financial services industries. Retail CX Insights. Consumers do want to move fluidly between multiple channels of communication with retailers. website to app or smart speaker to phone).

article thumbnail

15 Actionable Tips for Selling to Millennials: An Ecommerce Guide

Marketing Insider Group

If you’re like most retailers, one particular area you should be focusing on is how to better reach and sell to the millennial… The post 15 Actionable Tips for Selling to Millennials: An Ecommerce Guide appeared first on Sellbrite.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Gaining referrals from Millennials and Gen Z: Thursday’s daily brief

Martech

I chose to buy from a national retailer and decided to purchase in-store for the big-ticket item. Whatever technology solution the retailer was using: it worked. Some 79% of referrals through the program represent the Millennial or Gen Z age groups – and a statistic like that can hardly be a coincidence. Chris Wood, Editor.

Gen Z 116
article thumbnail

The Future of Retail: AI’s role in predicting customer needs

SmartBrief - Marketing

In recent years, artificial intelligence has significantly enhanced the capabilities of various technologies in the retail sector, improving the way businesses interact with their customers. With that in mind, here’s how I think retailers should begin integrating AI while also being mindful of its potential pitfalls.

Retail 109
article thumbnail

Retail marketing trends you need to know in fall 2023

illumin

Right now there are several retail trends to consider when building out a marketing plan. TikTok “The clock app” as some have affectionately called it, remains an incredibly effective way to reach new consumers, particularly Gen Z and millennials. Retail media refers to digital channels owned by retail companies.

Retail 104
article thumbnail

Walmart Wins Black Friday Marketing with Mean Girls Campaign

Hubspot Marketing

Instead of the notorious “burn book” featured in the original movie, the Walmart ads are centered around a “deal book” highlighting discounts the retailer is offering this holiday season. Want to sell to millennials? Reference Mean Girls Mean Girls is a generation-defining film for millennials.

article thumbnail

Retailers and the rising trend of sustainability: what marketers need to know

Sprout Social

And while the retail industry has weathered significant change lately, sustainability is one trend that just keeps rising. Leading the movement are members of Generation Z and Millennials, with nine in 10 Generation Z consumers believing companies have a responsibility to address environmental and social issues.

Retail 109